Hannah Tibbetts
South Berwick,ME
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Is also skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Dedicated to cultivating positive client, staff and management connections. Expertise in resource allocation and schedule management
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
Garthwaite Energy
Wells, ME
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Administrative Assistant
Heatable
11.2022 - 06.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Fielded customer and driver calls
- Paid invoices
- Collected pricing data to share with team
- Did promotional social media work/interacted with customers on posts to boost views
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
Patient Care Technician
Fresenius Kidney Care Dialysis
11.2021 - 11.2022
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Initiated treatment following prescribed orders.
- Monitored patient therapy responses, reporting concerns to supervisor.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Notified senior staff of patient emergencies to optimize outcomes.
HHA Hospice Aide
Beacon Hospice, an Amedisys Company
07.2021 - 11.2021
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Provided entertainment and companionship through conversation, reading and board games.
- Documented patient status and reported changes in care needs.
Licensed Nursing Assistant
Riverside Rest Home
09.2020 - 11.2021
- Collected and documented vital signs to track current patient conditions.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Delivered high level of care to every patient.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Dietary Aide
Riverside Rest Home
09.2017 - 09.2020
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Set tables before patients arrived to maintain meal plan productivity.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Stocked food and other supplies for main kitchen and units as needed.
- Cleaned and maintained dining room during and after each meal service.
- Delivered snacks to nurse station for distribution to specific residents.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
Education
High School Diploma -
Noble High School
North Berwick, ME06.2019
Skills
- Critical thinking
- Flexible
- Reliable and trustworthy
- Excel Spreadsheets
- Account Balancing Reconciliation
- Mail Management
- Advanced MS Office Suite Knowledge
- Sensitive Material Handling
- Inventory Systems
- Document Retrieval
- Data Entry Documentation
- Records Management Systems
- Report Analysis
- Strong Organizational Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- Computers and Technology
- Resource Coordination and Allocation
- Microsoft Office
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Mail handling
- Telephone reception
- Document Scanning
- Customer Relationship Management (CRM)
- Scheduling appointments
- Scheduling
- File Maintenance
- Calendar Management
- Report Preparation
- Supply Inventory
- Spreadsheet development
- Business Administration
Certification
Licensed Nursing Assistant in New Hampshire since 2020
Certified Nursing Assistant in Maine since 2021
Certified Patient Care Technician since 2021
Timeline
Office Administrator
Garthwaite Energy
06.2024 - Current
Administrative Assistant
Heatable
11.2022 - 06.2024
Patient Care Technician
Fresenius Kidney Care Dialysis
11.2021 - 11.2022
HHA Hospice Aide
Beacon Hospice, an Amedisys Company
07.2021 - 11.2021
Licensed Nursing Assistant
Riverside Rest Home
09.2020 - 11.2021
Dietary Aide
Riverside Rest Home
09.2017 - 09.2020
High School Diploma -
Noble High School