Hannah Trad

• Managed all incoming leads via Tripleseat and created custom tracking database.
• Handled and executed entire sales process from prospecting to close.
• Continued conversations to better understand prospective clients' vision, needs, and budget.
• Created rapport with prospective clients and their families by actively listening and effectively explaining all package information to make an informed decision.
• Toured prospective clients through multiple venues, furthering communication, leading to increased bookings and up-sells.
• Exceeded yearly sales goals resulting in over $3 million in sales, ranking in the top 20%, while also managing other collective team goals and responsibilities.

Event Coordinator

• Held pre-wedding meetings with couples and their families to walk through all aspects of their wedding day.
• Collaborated with third party and in-house vendors to ensure seamless event execution and positive outcomes.
• Directed and coordinated all areas of the wedding day to ensure a smooth and stress-free day-of execution for the experience of all couples and guests.
• Quickly adapted to unforeseen issues and found timely resolutions to ensure a smooth transition of events.

• Completed pre-flight safety checks of all equipment, windows, and doors to ensure safety for all customers and crew.
• Adapted to schedule changes, delays, or challenging situations while upholding a calm and positive attitude.
• Created relationships by showing care and attentiveness to all Mosaic Members and customers with a friendly smile and conversation.
• Personally saw to Mosaic Members initial needs while boarding and during flight.
• Attended yearly recurrent training sessions to stay up to date on FAA regulations, safety protocols, and hospitality skills.