Dedicated optical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Optician
Family Eyecare Center
04.2019 - 09.2023
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Driving sells with customer retention by building personal professional relationships with patients.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Lead to help train new opticians/ and or staff at the office to increase profit margins.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Accomplished multiple tasks within established timeframes.
Pool Designer
Hacienda pools
07.2022 - 08.2022
3D graphic design through pool studio, making construction plans and verifying them
Meeting with clients and maintaining a friendly, professional relations through-out entire building process
Retaining sales with clients through multiple meetings before closing
Being on site when needed during building process
Following up on city permits and laws depending on location of potential new builds and current.
Landman
Emerson & Lea
06.2017 - 02.2019
Working with excel and other software programs
Land research and organizing a graph to input data
Working fast pace to meet extreme deadlines on excel spreadsheets for clients.
Education
Associate of Applied Science - Business Administration And Management
Weatherford College
Weatherford, TX
05.2025
High school or equivalent -
Weatherford High School
Weatherford, TX
06.2016
Skills
Determined with excellent interpersonal and persuasion skills Goal oriented Love to have knowledge on what I'm working with Strong ability to read clients with confident communication
Serving Experience
Organizational Skills
Upselling
Customer service
Computer skills
Communication Skills
Progressive Lenses Expertise
Optical Equipment Operation
Quality Control
Insurance Verification
Data Entry
Analysis skills
Medical Scheduling
Optical experience
Patient Care
Sales
HIPAA
Medical terminology
Direct sales
Inside sales
Optical Measurements
Additional Information
Volunteer work:
Weatherford animal shelter
House of Manna
Center of hope
Mary Martin elementary