Hannah Turner
Kingston,TN
Summary
Enthusiastic General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily restaurant operations, management, and training in BOH and FOH procedures. Member of an October 2018 and November 2020 restaurant expansion team for newly-established locations in central Florida. Motivated to grow and excel in the restaurant industry as a leader.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Scrambled Jake’s Breakfast Co.
Knoxville
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led and inspired employees to enhance productivity.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Oversee scheduling, inventory management and supply ordering to maintain fully stocked kitchen and bar daily.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Restaurant Bar Manager
Rock And Brews
Tampa And Albuquerque
06.2017 - 10.2023
- Directly supervise fifteen bar staff members.
- Proficiency with several POS systems, including Aloha.
- Proficiency with payroll and time-off request systems, including Rosnet and HotSchedules.
- Oversee scheduling, inventory management and supply ordering to maintain fully stocked kitchen and bar daily.
- Oversee operating supply orders bi-weekly.
- Schedule and receive food and beverage deliveries from local area and national fulfillment businesses, adhering to current food costs and budget.
- Maintain updated knowledge of local competition and restaurant industry trends to stay on top of Albuquerque-area changes.
- Prepare operational reports and analyses and make appropriate recommendations to address progress and negative trends.
- Plan lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
- Prepare numerous meals daily, consistently collaborating with kitchen and FOH staff to maintain service flow.
- Inspect completed dishes for best-in-class plating, aroma and food quality.
- Maintain and encourage a high level of professionalism between staff members and guests.
- Regularly conduct marketing exercises to build relationships with Albuquerque-area businesses .
- Regularly oversee promotional events, including liquor, beer and wine promotions.
- Plan and oversee the hosting of fundraising events for other Albuquerque-area organizations.
Server
Quarters BBQ
01.2015 - 07.2017
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Monitored guests for intoxication and immediately reported concerns to management.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age requirement for alcoholic beverages.
Education
Sandia High School
Albuquerque, NM05.2011
Skills
- Cicerone Level One Beer-certified
- Recipes and menu planning
- Order delivery practices
- Budgeting
- Conveyor ovens
- Food safety
- Cost analysis and savings
- Social media management
- Team building
- Night and safe deposits
- Database entry
- Invoice verification
- Business operations
- Equipment inspections
Certification
- SafeServe Alcohol Serving
- SafeServe Food Handlers
- Cicerone Level One
Timeline
General Manager
Scrambled Jake’s Breakfast Co.
03.2023 - Current
Restaurant Bar Manager
Rock And Brews
06.2017 - 10.2023
Server
Quarters BBQ
01.2015 - 07.2017
Sandia High School