Hannah Turpening
Convoy,OH
Summary
Driven professional with a proven track record at Pizza Hut and Northwest Community Corrections Center, excelling in customer focus and complex problem-solving. Demonstrated adaptability and positive attitude, enhancing team performance and customer loyalty. Skilled in cross-training and communication, ensuring operational excellence and security. Achieved significant improvements in team agility and customer relations.
Overview
5
5
years of professional experience
Work History
Production
Pizza Hut
08.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Cross-trained existing employees to maximize team agility and performance.
Resident Specialist
Northwest Community Corrections Center
08.2023 - 07.2024
- Oversees all movement of offenders.
- Preformed security duties.
- Monitored self-administration of medication.
- Documented offender activity and behavior.
- Participated in treatment-related meetings.
- Making sure safety and security for staff and visitors.
Education
Bachelors - Criminal Justice
Bowling Green State University
Bowling Green, OH08.2024
High School Diploma -
Crestview High School
Convoy, OH05.2021
Skills
- Customer Focus
- Complex Problem-Solving
- Good Communication
- Positive Attitude
- Multitasking
- Teamwork and Coordination
- Adaptability and Flexibility
- Cross-training abilities
Timeline
Resident Specialist
Northwest Community Corrections Center
08.2023 - 07.2024
Production
Pizza Hut
08.2019 - Current
Bachelors - Criminal Justice
Bowling Green State University
High School Diploma -
Crestview High School
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