Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Hannah Van Horn

Hannah Van Horn

Henderson,TX

Summary

Motivational leader and problem-solver with supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Student Manager

Mugshots Coffee Company
Bloomington, MN
08.2023 - 12.2023
  • I worked as a shift lead from August 2022, until I was promoted to Student Manager in August of 2023.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Trained new baristas on proper coffee-making techniques and customer service standards.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Resolved customer complaints professionally while upholding company values.
  • Assisted in daily store operations and managed staff to ensure efficient customer service.

Barista

Sippy's Coffee Drive-Thru
Henderson, TX
11.2020 - 05.2023
  • In 2021, I started training new employees, and I often worked as a shift-lead.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Restocked product displays based on demand and projected sales.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Education

Some College (No Degree) - Entrepreneurship And Theology

Bethany Global University
Minneapolis, MN

Skills

  • Student Support
  • Team Building and Leadership
  • POS Systems
  • Shop Opening and Closing
  • Espresso Machine Operations
  • Barista Training
  • Positive Attitude
  • Punctual and Reliable

Affiliations

  • Piano
  • Writing

Languages

English
Native/ Bilingual
Romanian
Professional

Accomplishments

  • My team and I initiated and created an entire set of training videos to be utilized by Mugshots Coffee Company

References

References available upon request.

Timeline

Student Manager

Mugshots Coffee Company
08.2023 - 12.2023

Barista

Sippy's Coffee Drive-Thru
11.2020 - 05.2023

Some College (No Degree) - Entrepreneurship And Theology

Bethany Global University

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Hannah Van Horn