Hannah Van Norman
Gasport,NY
Summary
Driven Customer Support Representative with over 6 years of experience, looking to move into Sales. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Customer Support Representative
LandPro Equipment
05.2017 - Current
- Connected with customers to address questions and resolve issues through phone and email.
- Promoted and up-sold products and services to meet needs of customers.
- Assisted customers in finding appropriate parts promptly.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered orders to customers to drive full satisfaction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Dairy Farm Hand- (Part Time)
Merrimac Farms
11.2016 - 04.2017
- Milked roughly 250-300 cows using milking machinery.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Dipped or bathed animals with appropriate applications to control parasites.
- Examined animals for signs of sickness and overall herd health.
- Observed animals and notified supervisor of signs of illness.
Dairy Farm Hand (Part Time)
Vine Valley Farm
06.2015 - 11.2016
- Milked roughly 250 cows using milking machinery.
- Observed animals and notified supervisor of signs of illness.
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Cleaned stalls, pens, and equipment for optimal health of the animals.
- Operated equipment such as skid steers and tractors
- Helped with feeding calves, via bottle feeding and bucket feeding.
- Dipped or bathed animals with appropriate applications to control parasites.
Education
Associate of Applied Science - Heavy Equipment, Truck & Technician
SUNY College of Technology At Alfred
Alfred, NY05.2017
Skills
- Customer Service Excellence
- Collaborative Team Player
- Customer Communication and Empathy
- Building Customer Loyalty
- Microsoft Office
- Following Instructions
- Equipment Operation Background
- Social Perceptiveness
- Adaptable and Flexible
Timeline
Customer Support Representative
LandPro Equipment
05.2017 - Current
Dairy Farm Hand- (Part Time)
Merrimac Farms
11.2016 - 04.2017
Dairy Farm Hand (Part Time)
Vine Valley Farm
06.2015 - 11.2016
Associate of Applied Science - Heavy Equipment, Truck & Technician
SUNY College of Technology At Alfred
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