Hannah Vargas
Summary
Proven leader in hospitality, excelling in customer service and staff supervision at prestigious companies like The Ritz-Carlton and Hilton Hotel. Expert in leveraging computer skills and team leadership to enhance guest experiences, evidenced by positive feedback and repeat business. Skilled in training development, ensuring seamless operations and exceptional service standards.
Overview
8
8
years of professional experience
Work History
Management Trainee
Eliot Suite Hotel
Boston, MA
09.2023 - 09.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Supervisor
Hilton Salwa Beach Resort & Villas
Salwa Qatar
05.2022 - 08.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
Front Desk Agent
The Ritz-Carlton
Doha Qatar
09.2019 - 03.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Front Desk Receptionist
Doha Marriott
Doha, Qatar
11.2017 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Agent
Roxas Midtown Hotel
Roxas City, Capiz
07.2016 - 07.2017
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De La Purisima Concepción
Arzobispo Street, Roxas City, Capiz, Philippines03.2015
Skills
- Communication Skills
- Interpersonal Skills
- Customer Service Skills
- Adaptability
- Flexibility
- Training and Development
Accomplishments
- Team Member of the Month - Hilton Salwa, Qatar
- Top Upseller of the Quarter - Hilton Salwa, Qatar
- Team Member of the Month - Ritz-Carlton, Doha, Qatar
- Top Upseller of the Month - Ritz-Carlton, Doha, Qatar
- Brilliant Host Awardee-Marriott Doha, Qatar
- Best Employee of the Year 2019 ‑ Marriott Doha, Qatar
- Best Smile of the Year 2019 ‑ Marriott Doha, Qatar
Timeline
Management Trainee
Eliot Suite Hotel
09.2023 - 09.2024
Front Desk Supervisor
Hilton Salwa Beach Resort & Villas
05.2022 - 08.2023
Front Desk Agent
The Ritz-Carlton
09.2019 - 03.2020
Front Desk Receptionist
Doha Marriott
11.2017 - 08.2019
Front Desk Agent
Roxas Midtown Hotel
07.2016 - 07.2017
Bachelor of Science - Hotel And Restaurant Management
Colegio De La Purisima Concepción