Hannah Villanueva

Managerial duties

• Determining and delegating what tasks are to be completed and by which staff member
• Determining which tasks are high vs low priority
• Keeping track of glasses frame inventory
• Cooperating with sales reps for realignment and returns
• Keeping track of staff performance

Front desk duties

• Greeting and checking in patients
• Managing the doctor’s schedule (scheduling, rescheduling, and cancelling appointments)
• Creating new patient charts in Medisoft and Barti (EHR system)
• Updating patient contact information as needed
• Notifying patients on glasses/contact lenses/OrthoK lenses arrival
• Quoting patients for exams/glasses/contacts/OrthoK program based on insurance coverage
• Answering text messages, phone calls, and emails
• Creating and submitting insurance claims

Optician duties

• Pretesting patients and preparing them for examination
• Fitting of glasses frames based on patient preference
• Adjusting glasses to better fit patients
• Training patients on insertion and removal (I&O) of soft contact lenses and OrthoK lenses
• Discussing contracts for myopia management programs available at the office (OrthoK, Misight, Atropine therapy)

General office duties

• Checking in packages and other mail
• Pricing frames to be put on display
• Ensuring prescriptions and lens add-ons are correct
• Ensuring measurements for OrthoK lenses are correct
• Updating frame inventory accordingly
• Inputting transactions into Medisoft
• Inputting insurance payouts into Medisoft
• Ensuring the end-of-day transaction report matches amount taken in card reader

• Made and prepared drinks to be served
• Handled POS
• Handled food to be warmed
• Janitorial duties
• BOH duties such as dishwashing and restocking fridges
• Provided pleasurable and inviting experience for customers
• Gained experience in POS, communication, hospitality and customer service

• Made and prepared drinks to be served
• Cooked boba (tapioca pearls)
• Stocked drink fridge
• Swept, mopped, took out trash
• Peeled and cut fruit for prep
• Gained experience in hospitality and customer service

• Carried out ABA therapy 1-on-1 with clients
• Child-centered autism therapy at home/school or at community events

• Cleaned and set up polling site at which I was stationed
• Assisted voters with ballots, explaining the voting process
• Gained experience and knowledge on how voting process is carried out
• Gained skills on how to provide public service

• Walked dog to dog park for 8 hours a week
• Visited owner’s home and took care of dog
• Did other personal services for dog owner; file sorting, scanning, organizing office space

• Assisted elementary school children by signing them up for a summer reading program
• Created accounts and inputted their current achievements in reading