Hannah Waikel
Summary
Motivated young woman with engaging personality and flexible approach. Upbeat, friendly and anticipating peoples needs to facilitate a positive, easy flowing experience. Whether that be guiding young kids, managing a staff of 30, or meeting the needs of guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Culinary Dropout
10.2021 - Current
- Serve food and beverages promptly with focused attention to guests needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivate warm relationships with regular guests.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Buss and reset tables to keep dining room and work areas clean.
- Resolve guest complaints promptly and professionally to maintain positive reputation.
- Follow health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Learn and follow local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests needs.
Manager
Cheba Hut Toasted Subs
09.2019 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Correctly calculated inventory and ordered appropriate supplies.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guest.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reconciled cash and credit card transactions to maintain accurate records.
Paraeducator
Skyline High School
08.2019 - 05.2020
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
Education
Associate of Arts - Liberal Arts
Kirkwood Community College
05.2018
Skills
- Adaptable
- Interpersonal Skills
- Creative
- Team Player
- Organization
- Leadership
- Critical Thinker
- Attention To Detail
- Problem Solver
- Communication
- Flexibility
- Active Listener
Certification
- TIPS Certified
- CPR Certified
Timeline
Server
Culinary Dropout
10.2021 - Current
Manager
Cheba Hut Toasted Subs
09.2019 - 10.2021
Paraeducator
Skyline High School
08.2019 - 05.2020
- TIPS Certified
- CPR Certified
Associate of Arts - Liberal Arts
Kirkwood Community College
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