Kianna Bates
Roseville,CA
Summary
Motivated professional with a strong foundation in teamwork and leadership from high school basketball and Black Student Union leadership roles. Demonstrated customer service and multitasking abilities in high-pressure restaurant environments, effectively managing diverse groups and events. Eager to transition into a new field, leveraging effective communication and collaboration skills to enhance team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Nixtaco
06.2025 - Current
- Ensured consistent delivery of high-quality food by collaborating effectively with team members.
- Acquired comprehensive knowledge of customer service through hands-on experience in a fast-paced environment.
- Demonstrated strong teamwork skills, contributing to a positive and efficient workplace atmosphere.
- Advanced quickly within the organization due to a strong commitment to learning and growth.
- Observed successful business practices from owners, gaining inspiration for future entrepreneurial aspirations.
- Engaged with customers to enhance their experience and foster loyalty to the taco shop.
Part-Time Athlete
Nike Factory Store
05.2023 - 05.2025
- Enhanced team communication skills through effective collaboration with diverse team members.
- Developed strong multi-tasking abilities by handling various customer service tasks simultaneously.
- Gained insights into exceptional customer service by observing and interacting with customers.
- Acquired knowledge of operational processes in a large-scale retail environment at Nike.
- Exercised creativity in re-merchandising displays to improve product visibility and sales.
- Engaged customers by encouraging app sign-ups and downloads, enhancing brand loyalty.
- Maintained cleanliness and organization of the sales floor through regular cleaning and restocking efforts.
- Participated in training sessions to deepen understanding of Nike products and their benefits.
Baker
Crumbl Cookies
02.2022 - 03.2023
- Acquired essential food handling skills in a dynamic, fast-paced kitchen environment.
- Developed a strong understanding of effective customer service practices through daily interactions.
- Gained valuable teamwork experience by collaborating closely with kitchen staff and management.
- Adapted to high-pressure situations, ensuring timely food preparation and service delivery.
- Maintained high standards of cleanliness and organization in food preparation areas.
- Learned to prioritize tasks effectively, enhancing overall operational efficiency in the kitchen.
- Received positive feedback from customers, reflecting commitment to quality service and customer satisfaction.
- Assisted in training new staff members on food safety protocols and customer service expectations.
Education
Emergency Medical Technician -
Sacramento State Continuation College
08.2025
High School - undefined
Granite Bay High School
Granite Bay05.2023
Skills
- Resourceful
- Adaptable
- Attentive
- Strong work ethic
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Critical decision-making skills
- Medical recordkeeping
- Critical thinking
- Clear communication
- Team collaboration
- Calm under pressure
Certification
- EMT - Certified Emergency Medical Technician
LANGUAGES
English
Interests
- Crafting and DIY Projects
- Experimenting with different creative mediums, like painting with acrylic on canvas, gardening, and drumming, to expand skills coordination, time management and other skills and techniques
Timeline
Server
Nixtaco
06.2025 - Current
Part-Time Athlete
Nike Factory Store
05.2023 - 05.2025
Baker
Crumbl Cookies
02.2022 - 03.2023
High School - undefined
Granite Bay High School
Emergency Medical Technician -
Sacramento State Continuation College