Ashley Barnes

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Cash Handling

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.

• Operated POS terminals to input orders, split bills and calculate totals
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
• Managed closing duties, including restocking items and reconciling cash drawer.

• Created and maintained spreadsheets and developed administrative and logistical reports
• Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
• Served as central point of contact for all outside vendors needing to gain access to building
• Dispersed incoming mail to correct recipients throughout office
• Organized files, developed spreadsheets, faxed reports and scanned documents
• Server
• Compiled and analyzed data to produce reports.
• Processed incoming and outgoing mail and packages according to established procedures.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Input data into spreadsheets and databases.
• Created and maintained detailed records of all office activities.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Created and maintained detailed database to develop promotional sales.
• Provided primary customer support to internal and external customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Investigated and resolved customer inquiries and complaints quickly.
• Answered customer telephone calls promptly to avoid on-hold wait times.