DYLAN LEE
Brooklyn,NY
Summary
Recent graduate with a solid foundation in criminal justice and diverse hands-on experience gained through volunteering. Strong teamwork, problem-solving, and time-management skills. Eager to begin a career and make meaningful contributions with unwavering commitment and drive.
Overview
7
7
years of professional experience
Work History
Server/Host/Bartender
Osamil
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Food Delivery Driver
DoorDash
06.2022 - 06.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Receptionist
Seoul St. Mary's Hospital
01.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved the efficiency of COVID-19 testing sites by effectively screening individuals for high temperatures and potential symptoms.
- Participated in ongoing training sessions related to best practices in temperature screening procedures and infection control measures.
Volunteer
The Salvation Army
08.2017 - 05.2018
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
Korean American Association of Greater New York
08.2017 - 03.2018
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
Education
Master of Arts - Criminal Justice
State University of New York, Albany
Albany, NY05.2024
Bachelor of Arts in Criminal Justice -
State University of New York, Albany
05.2022
Fashion Model Program
Gyeonggi University, South Korea
01.2013
Skills
SPSS Proficiency
Scheduling and calendar management
Database Administration
POS System proficiency
QuickBooks expert
Data Entry
Computer Skills
Microsoft Office
Google suite
Attention to Detail
Multitasking
Calm Under Pressure
Organization and Time Management
Strong Work Ethic
Cash Handling
Guest Relations Management
Bilingual in Korean and English
Volunteer Experience
- The Salvation Army, New York, NY, 08/2017 - 05/2018, Assisted in presenting a curriculum to volunteers that result in a deep commitment to community service., Prepared and served lunch for homeless., Sanitized and cleaned dining tables., Assisted in preparing events., Baked and packed, distributed desserts.
- Korean American Association of Greater New York, NY, 08/2017 - 03/2018, Volunteered by assisting the director in event setup and preparation, including document organization, and preparing meeting strategies for the Korean American Association., Supported the organization by managing logistics and coordinating with vendors and participants.
Timeline
Server/Host/Bartender
Osamil
08.2023 - Current
Food Delivery Driver
DoorDash
06.2022 - 06.2023
Receptionist
Seoul St. Mary's Hospital
01.2021 - 01.2022
Volunteer
The Salvation Army
08.2017 - 05.2018
Volunteer
Korean American Association of Greater New York
08.2017 - 03.2018
Master of Arts - Criminal Justice
State University of New York, Albany
Bachelor of Arts in Criminal Justice -
State University of New York, Albany
Fashion Model Program
Gyeonggi University, South Korea
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