Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Walley

Dyersburg,TN

Summary

Dynamic and customer-focused professional with experience at Walmart and The Boat House Restaurant. Proven ability to build relationships and deliver exceptional service, while effectively managing cash handling and POS systems. Recognized for maintaining high standards of cleanliness and organization, ensuring a positive experience for all customers.

Overview

2
2
years of professional experience

Work History

Sales Associate

Walmart
08.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted over 30-70 customers daily in the electronics department, delivering knowledgeable support and ensuring a high level of customer satisfaction.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Server

The Boat House Restaurant
08.2023 - 05.2024
  • Provided exceptional service to over 10 customers simultaneously, ensuring accuracy and satisfaction.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Associate of Science - Pre-Dental Hygiene

Dyersburg State Community College
Dyersburg, TN
05-2026

High School Diploma -

Lake County High School
Tiptonville, TN
05-2024

Skills

  • Teamwork and collaboration
  • Listening skills
  • Money transfer systems
  • Relationship building
  • Cash handling
  • Store opening and closing
  • Customer engagement
  • Cleaning techniques
  • Exceptional customer service

Timeline

Sales Associate

Walmart
08.2024 - Current

Server

The Boat House Restaurant
08.2023 - 05.2024

Associate of Science - Pre-Dental Hygiene

Dyersburg State Community College

High School Diploma -

Lake County High School

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