Hannah Whelehan
Doha
Summary
An energetic, self-motivated and customer focus assistant manager who can crucially leadership, management and supervision to multiple company with operational structures and of customer service structure. I can maximize the potential of individual team member to enhance what is currently existing and develop good change for the good of both companies and people within the department. Years in experience in managing own school business with primary, secondary & tertiary level and at the same time experience internationally in almost all different field. I also have an airline expertise with great knowledge in building a team to provide the service and on time performance. CCurrently looking for suitable managerial position with a reputable company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Admission- Assistant Manager
Desert Falls Water & Adventure Park, Hilton Salwa Beach Resort
01.2021 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided professional services and support in a dynamic work environment.
Senior Customer Service Supervisor
Qatar Airways
01.2018 - 01.2020
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created customer support strategies to increase customer retention.
- Created, prepared, and delivered reports to various departments.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Supervisor Ground
Qatar Airways
01.2015 - 01.2018
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Corporate Secretary (Owner)
Golden Gate Children’s House
01.2013 - 01.2015
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Front Office Agent
Carolinian Inn
01.2012 - 01.2013
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Developed and implemented strategies to streamline office operations.
Front Desk Clerk
Montebello Villa Hotel
01.2012 - 01.2012
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Receptionist
Norwegian Cruise Line International
01.2007 - 01.2009
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Coordinator
Sun Burst Fried Chicken
01.2004 - 01.2007
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
undefined
University of San Carlos, Pit-os National High School
undefined
Talamban Chritian School
undefined
Skills
COMPUTER SKILLSSystem: Windows / AmadeusMicrosoft office: Word, Excel, PowerPoint, Adobe
Admissions
Project manager supervision
Admission procedures
Technical assistant
Managerial background
Managerial skills
Excellent managerial techniques
Timeline
Admission- Assistant Manager
Desert Falls Water & Adventure Park, Hilton Salwa Beach Resort
01.2021 - Current
Senior Customer Service Supervisor
Qatar Airways
01.2018 - 01.2020
Supervisor Ground
Qatar Airways
01.2015 - 01.2018
Corporate Secretary (Owner)
Golden Gate Children’s House
01.2013 - 01.2015
Front Office Agent
Carolinian Inn
01.2012 - 01.2013
Front Desk Clerk
Montebello Villa Hotel
01.2012 - 01.2012
Receptionist
Norwegian Cruise Line International
01.2007 - 01.2009
Coordinator
Sun Burst Fried Chicken
01.2004 - 01.2007
undefined
University of San Carlos, Pit-os National High School
undefined
Talamban Chritian School