Sydnie Smith
Baton Rouge,LA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Student's Admission Assistant
Southern University & A&M College - Baton Rouge La
08.2020 - 01.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted students, facility, and staff members in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened students, staff, and facility relationships through consistent follow-up communication and efficient problem resolution.
Goodwill Store
Store Assiocate
04.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Usher, Cook, Security, Concession Stand
Ammons Staffing Temporary Job Services
09.2018 - 03.2019
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
Teacher's Aide/Student Aide
Arizona Department of Education
09.2014 - 05.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Enhanced literacy skills with targeted reading programs.
Education
No Degree - Social Work
Southern University And A&M College
Baton Rouge, LA05-2027
Humanities Certificate - Political Science
Arizona State University
Tempe, AZ06-2017
Emotional Intelligence Certificate - Emotional Intelligence Certificate
Arizona State University
Tempe, AZ07-2016
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
Timeline
Goodwill Store
Store Assiocate
04.2021 - 08.2021
Student's Admission Assistant
Southern University & A&M College - Baton Rouge La
08.2020 - 01.2022
Usher, Cook, Security, Concession Stand
Ammons Staffing Temporary Job Services
09.2018 - 03.2019
Teacher's Aide/Student Aide
Arizona Department of Education
09.2014 - 05.2018
No Degree - Social Work
Southern University And A&M College
Humanities Certificate - Political Science
Arizona State University
Emotional Intelligence Certificate - Emotional Intelligence Certificate
Arizona State University
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