Hannah Wilkinson
Tomball,TX
Summary
Results-driven hospitality leader with a proven record of elevating operational efficiency, quality standards, and team performance in large-scale resort environments. Adept at leading 100+ staff, driving measurable gains in guest satisfaction, and fostering cross-department collaboration. Passionate about developing talent, streamlining processes, and delivering an exceptional guest experience.
Overview
3
3
years of professional experience
Work History
Housekeeping Assistant Manager
Holland America Denali Lodge
Denali National Park, AK
01.2025 - Current
- - Directed a team of 100+ staff for a 500+ room property, increasing housekeeping productivity by through optimized scheduling and workflow design.
- - Implemented targeted training programs that improved inspection pass rates and reduced guest complaints.
- - Partnered with cross-department leaders to streamline daily operations, cutting room turnaround time.
- - Mentored 8 supervisors, resulting in a boost in staff retention and two internal promotions within one season.
Housekeeping Assistant Manager
McKinley Chalet Resort
Denali National Park, AK
01.2024 - 01.2024
- - Oversaw operations for a 100-person team across a 500+ room resort, improving on-time room readiness.
- - Introduced inventory tracking system that reduced supply waste.
- - Delivered hands-on coaching to supervisors, raising inspection consistency scores.
- - Facilitated interdepartmental meetings to resolve service bottlenecks, enhancing guest satisfaction ratings.
Housekeeping Quality Control Supervisor
McKinley Chalet Resort
Denali National Park, AK
01.2023 - 01.2023
- - Led quality inspections for a 500+ room property, improving compliance with cleanliness standards.
- - Designed and implemented refresher training for 80+ staff, reducing repeated deficiencies.
- - Collaborated with department managers to address recurring issues, cutting resolution time.
- - Acted as a flexible team player, covering full sections during peak demand to maintain service quality.
Education
Bachelor of Professional Studies - Family Relations, Psychology
Brigham Young University - Idaho
01.2023
Skills
- Leadership & Coaching
- Project Management
- Guest Relations
- Cross-Department Collaboration
- Time Management
- Effective Communication
Timeline
Housekeeping Assistant Manager
Holland America Denali Lodge
01.2025 - Current
Housekeeping Assistant Manager
McKinley Chalet Resort
01.2024 - 01.2024
Housekeeping Quality Control Supervisor
McKinley Chalet Resort
01.2023 - 01.2023
Bachelor of Professional Studies - Family Relations, Psychology
Brigham Young University - Idaho