Hannah Woodruff
Florence
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
9
9
years of professional experience
Work History
Branch Manager
Service Partners
08.2023 - Current
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Implemented safety protocols, resulting in improved workplace safety standards.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Analyzed sales metrics to identify growth opportunities and improve customer engagement.
- Managed financial budgets, optimizing resource allocation for branch profitability.
- Developed and implemented transportation plans to enhance delivery timelines and reliability.
- Tracked orders and notified customers of status or potential delays.
- Reduced delivery times to customers by optimizing route planning and scheduling.
Assistant Branch Manager
Service Partners
03.2017 - 08.2023
- Acquire new business via phone calling.
- Accommodate walk-in customers.
- Handling of petty cash.
- Run daily and month-end reports.
- Ship confirming customer invoices.
- Managing customer accounts.
- Bank Deposits.
- Monthly/Year-End inventory control.
- Purchasing, shipping, and receiving of products.
- Customer Service/Inside Sales (5 years)
- Currently, I am the Assistant Branch Manager, as well as in a Manager in Training program.
- The program has allowed me to obtain additional knowledge of the industry both inside and out. I have had the pleasure of working with mentors such as the Credit Manager within the local branch. This has given me a better understanding of collections, the Transportation Manager, and learning to manage over-the-road drivers. I have learned to schedule and monitor their daily activity to assure timeliness to the customer and meet customer expectations. Additionally, I understand the importance of being DOT compliant. I have participated in leading safety meetings with drivers and warehouse employees, identifying issues that may arise and determining the root cause for a positive outcome. I have had the opportunity to learn about gaining and losing market share, month-over-month sales, year-over-year sales, developing sales growth for outside salesmen, and sales growth for branch and operational growth.
- Analyzed shipment data to identify trends, improving operational decision-making processes.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Education
High School Diploma -
Florence High School
Florence, MS05.2013
College Diploma (associate degree) - undefined
Colin Community College
Wesson, MS05.2015
undefined
Holmes Community College
Ridgeland, MS05.2014
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Team supervision
- Relationship building and management
- Client relationship management
- Training and development
- Accounts receivable
- Logistics analysis
- Scheduling coordination
Timeline
Branch Manager
Service Partners
08.2023 - Current
Assistant Branch Manager
Service Partners
03.2017 - 08.2023
College Diploma (associate degree) - undefined
Colin Community College
undefined
Holmes Community College
High School Diploma -
Florence High School