Overview
Work History
Timeline
Generic

Hannah Wyatt

Washington,DC

Overview

6
6
years of professional experience

Work History

Customer Service Lead

HeyDay Spa
Washington, DC
09.2024 - Current
  • Developed strategies for improving customer satisfaction levels.
  • Maintained daily calendars, set or rescheduled appointments with clients.
  • Served visitors by greeting, welcoming and explaining services offered.
  • Personally lead entire east coast region in sales of Memberships and add on packages as well as exceed company standard for rebooking percentage.
  • Partnered with Management and Skin Therapists in ways to grow sales and rebooking through sales strategies I developed and coached.
  • Made impactful partnerships with other local businesses in a way to drive growth and brand awareness for our location.

Inventory Management and Sales Lead

Buck Mason
Georgetown, DC
10.2023 - 09.2024
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates to drive sales.
  • Oversaw and Completed many aspects of inventory including weekly audits.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Led merchandising and floor moves based on seasonal changes, business needs and trends.

Fragrance Lab Technician

Le Labo
Washington, DC
10.2021 - 10.2023
  • Assisted clients with brand philosophy and vast product knowledge to help educate visitors in making a fragrance selection for personal or home use.
  • Compounded scents in lab fresh to order in a fast paced environment.
  • Motivated team towards sales goals to achieve team commissions.
  • High volume location making over a million annually and increasing sales 30% over LY.
  • Quickly responded to any client issues for the location with strong conflict resolution and communication skills.
  • Utilized strong organization skills as the head of shipping for the boutique. Keeping track of client order data.
  • Managed stock levels for other Le Labo stores in the region and assisted in transfers of inventory for optimal sales and client experience.
  • Key holder duties such as opening and closing the boutique, preparing sales data and goals for the day. As well as visual merchandising when needed.
  • Performed inventory cycle counting and identified discrepancies.

Acting ASM

Kiehl's
Bethesda, MD
11.2018 - 05.2021
  • Accomplished sales goals by engaging clients with brand DNA and product knowledge.
  • Captured customer information to maximize future clienteling opportunities.
  • Approached client issues that required management-level escalation in a timely manner by practicing empathy and offering meaningful solutions.
  • Identified opportunities to drive traffic into the store by networking for in-store events that typically aligned with product launches.
  • Often completed visual marketing changes for the windows and throughout the boutique.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Timeline

Customer Service Lead

HeyDay Spa
09.2024 - Current

Inventory Management and Sales Lead

Buck Mason
10.2023 - 09.2024

Fragrance Lab Technician

Le Labo
10.2021 - 10.2023

Acting ASM

Kiehl's
11.2018 - 05.2021
Hannah Wyatt