Hannah Wyatt
Washington,DC
Overview
6
6
years of professional experience
Work History
Customer Service Lead
HeyDay Spa
Washington, DC
09.2024 - Current
- Developed strategies for improving customer satisfaction levels.
- Maintained daily calendars, set or rescheduled appointments with clients.
- Served visitors by greeting, welcoming and explaining services offered.
- Personally lead entire east coast region in sales of Memberships and add on packages as well as exceed company standard for rebooking percentage.
- Partnered with Management and Skin Therapists in ways to grow sales and rebooking through sales strategies I developed and coached.
- Made impactful partnerships with other local businesses in a way to drive growth and brand awareness for our location.
Inventory Management and Sales Lead
Buck Mason
Georgetown, DC
10.2023 - 09.2024
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates to drive sales.
- Oversaw and Completed many aspects of inventory including weekly audits.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led merchandising and floor moves based on seasonal changes, business needs and trends.
Fragrance Lab Technician
Le Labo
Washington, DC
10.2021 - 10.2023
- Assisted clients with brand philosophy and vast product knowledge to help educate visitors in making a fragrance selection for personal or home use.
- Compounded scents in lab fresh to order in a fast paced environment.
- Motivated team towards sales goals to achieve team commissions.
- High volume location making over a million annually and increasing sales 30% over LY.
- Quickly responded to any client issues for the location with strong conflict resolution and communication skills.
- Utilized strong organization skills as the head of shipping for the boutique. Keeping track of client order data.
- Managed stock levels for other Le Labo stores in the region and assisted in transfers of inventory for optimal sales and client experience.
- Key holder duties such as opening and closing the boutique, preparing sales data and goals for the day. As well as visual merchandising when needed.
- Performed inventory cycle counting and identified discrepancies.
Acting ASM
Kiehl's
Bethesda, MD
11.2018 - 05.2021
- Accomplished sales goals by engaging clients with brand DNA and product knowledge.
- Captured customer information to maximize future clienteling opportunities.
- Approached client issues that required management-level escalation in a timely manner by practicing empathy and offering meaningful solutions.
- Identified opportunities to drive traffic into the store by networking for in-store events that typically aligned with product launches.
- Often completed visual marketing changes for the windows and throughout the boutique.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Timeline
Customer Service Lead
HeyDay Spa
09.2024 - Current
Inventory Management and Sales Lead
Buck Mason
10.2023 - 09.2024
Fragrance Lab Technician
Le Labo
10.2021 - 10.2023
Acting ASM
Kiehl's
11.2018 - 05.2021