Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamra Dasilva

Lincoln

Summary

Self-motivated professional with extensive experience in communications and customer service. Known for diagnosing technical issues, training teams, and ensuring ethical standards. Committed to leveraging skills to enhance operational efficiency and deliver exceptional customer experiences.

Overview

26
26
years of professional experience

Work History

Customer Service Lead

Home Depot
07.2022 - Current
  • Led customer service team to enhance overall service quality and efficiency.
  • Trained and mentored new associates on best practices in customer interaction.
  • Developed and implemented workflow improvements to streamline service processes.
  • Resolved complex customer issues, ensuring satisfaction and retention.
  • Achieved seamless document creation and editing through proficient use of Microsoft Office. Enhanced team efficiency by providing computer literacy support. Contributed to timely project completion with a typing speed of 40 words per minute.

Communication Technician IV Lead

Comcast
01.2000 - 08.2020
  • Installed and maintained telecommunications and home alarm equipment, ensuring optimal performance across service areas.
  • Troubleshot and resolved technical issues with customer connectivity, enhancing user experience and satisfaction.
  • Collaborated with cross-functional teams to implement network upgrades and improvements, increasing system reliability.
  • Trained junior technicians on best practices for installation procedures and safety protocols, promoting team efficiency.

Education

Associate of Science - Allied Health-Pre Nursing With Honors

Sierra College
Rocklin, CA
12-2023

Associate of Science - Allied Health - General Option

Sierra College
Rocklin, CA
12-2022

Associate of Science - Natural Science

Sierra College
Rocklin, CA
12-2022

Skills

  • Skilled in diagnosing technical issues
  • Autonomous in responsibilities
  • Ensures confidentiality and ethical standards
  • Results-driven conflict resolution
  • Critical thinking and Decisive judgment

Timeline

Customer Service Lead

Home Depot
07.2022 - Current

Communication Technician IV Lead

Comcast
01.2000 - 08.2020

Associate of Science - Allied Health-Pre Nursing With Honors

Sierra College

Associate of Science - Allied Health - General Option

Sierra College

Associate of Science - Natural Science

Sierra College
Tamra Dasilva