Hannah Zimmerman

Aurora,CO

Summary

Senior Customer Experience Leader with 7+ years driving enterprise SaaS adoption, customer expansion, and cloud transformation for Fortune 500 organizations, with a focus on aligning technology to business outcomes, governance, and risk-aware adoption.

Overview

years of professional experience

Work History

Senior Guided Learning Consultant (Customer Experience / SaaS Strategy)

Oracle America, Inc

Denver, CO

12.2020 - Current

Own a portfolio of Fortune 500 enterprise customers generating $11M+ ARR, driving cloud adoption, digital transformation, and long-term customer value realization.
Act as a strategic advisor to technical and executive stakeholders, aligning Oracle cloud solutions to business priorities and influencing adoption at scale.
Lead cross-functional initiatives across Sales, Product, Engineering, and Support to resolve complex customer challenges, reduce time-to-resolution, and improve account health.
Develop and execute multi-year success strategies, including KPIs, governance models, and adoption roadmaps to accelerate time-to-value.
Facilitate executive-level workshops and enablement programs, increasing platform utilization by ~20% across enterprise user groups and accelerating adoption of key workflows.
Translate technical capabilities into business outcomes, ensuring customers realize measurable ROI from cloud investments while aligning to governance and risk considerations.
Serve as escalation point for high-risk accounts, removing blockers and navigating internal politics to ensure successful outcomes.
Partner with enterprise customers to optimize SaaS environments, aligning tools, processes, and governance structures to improve operational efficiency, reduce risk, and drive secure, scalable adoption across business units.
Identify and drive expansion opportunities within enterprise accounts by aligning new use cases to strategic business priorities, increasing production adoption and contributing to ARR growth.

ERP Cloud Consultant

Oracle America – Oracle Consulting Services

Denver, CO

08.2017 - 12.2020

Led end-to-end Oracle ERP Cloud transformations across multiple industries, aligning technology solutions with business and operational goals.
Advised enterprise customers on cloud architecture and system design, ensuring scalable, efficient, and business-aligned implementations.
Delivered process optimization strategies that reduced implementation timelines and improved adoption rates across enterprise user groups.

Education

Bachelor of Science - Operations & Information Management

University of Colorado At Boulder – Leeds School of Business

Boulder

05-2017

Skills

Enterprise Customer Strategy
Customer Expansion & Value Realization
Executive Stakeholder Engagement (C-Suite)
Cross-Functional Program Leadership

Cloud Adoption, SaaS Transformation & Enterprise Scale
Cloud Platforms & Security Fundamentals (IAM, Data Protection, SaaS Governance)
Risk Mitigation & Governance Models
Technical Enablement & Training Strategy

Websites

https://www.linkedin.com/in/hannah-zimmerman

Skills/Certifications

Certifications

· Oracle Guided Learning Certified Content Developer

Technical Skills

· SQL, R, Java, C#

Platforms & Expertise

· Enterprise SaaS Platforms & Cloud Environments

· Digital Adoption & Enablement Strategy

· Data Governance & Risk-Aware SaaS Implementation

Timeline