Hannah (Clove) McMillan

Frenchtown,MT

Summary

Proven multitasker and fast learner, adept in time management, problem-solving, and customer service honed skills at Texas Roadhouse by enhancing customer satisfaction and maintaining seamless operations. Trained new employees at McDonald's, showcasing strong verbal communication and leadership. Achieved efficiency and safety at Taco Bell, demonstrating flexibility and attention to detail.

Overview

years of professional experience

Work History

Restaurant Hostess/Servers Assistant

Texas Roadhouse

11.2023 - 06.2024

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Shift Lead

McDonald's

08.2021 - 03.2023

Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Member

Taco Bell

01.2021 - 08.2021

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

Frenchtown High School, Frenchtown, MT

12.2024

Skills

Fast learner
Time management
Attention to detail
Excellent verbal and written communication

Problem-solving
Multitasking and organization
Flexibility and adaptability
Client interaction

Timeline

Restaurant Hostess/Servers Assistant - Texas Roadhouse

11.2023 - 06.2024

Shift Lead - McDonald's

08.2021 - 03.2023

Team Member - Taco Bell