Hannah Rossi
Rome,USA
Summary
Graduating in May 2025 from Utica University with a Bachelor's degree in Business Management. I am passionate about connecting with others and using my communication skills to make a meaningful difference in people’s lives. My motivation and compassion drive me to work hard every day, creating positive change and empowering those around me to reach their full potential. I have four years of customer service experience and currently work at 7 Brew Coffee. I have exceptional time and task management skills, as well as my communication skills. I also run my personal photography business.
Overview
2
2
years of professional experience
Work History
Front End Customer Facing Role
7 Brew Coffee Co.
06.2024 - Current
- Company Overview: The 7 Brew company aims to grow their employees and their customers
- Work closely with customers constantly during shifts through taking orders and lane position, aiming to educate them on the menu and giving them an amazing customer service experience
- Must pass two tests in a timely manner when training. Tests are related to drink and menu knowledge to ensure a thorough understanding of what is offered to customers
- Promotional Sales - Generated $500 in gift cards sales, selling $25/gift cards over two weeks in December
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Owner and photographer
HR Frames Photography
09.2023 - Current
- Specialize in sports and portrait photography
- Mohawk Valley Jugglers contract in 2023-2024 and 2024-2025 hockey seasons
- Tasked with taking ceremony photos pre-games for senior nights, teacher appreciation nights, and Hockey Fights Cancer night
- Also in charge of capturing game time photos
- Use personal marketing and advertising through social media platforms which has grown the business drastically
- Makes me challenge myself and get out of my comfort zone to experiment with new things
- Other photography experiences include: Holland Patent High School teams (Football, soccer, lacrosse, softball, basketball), Utica University Men’s Basketball, couple’s portraits, senior portraits
Crew Member
Dunkin’ Donuts
03.2023 - 06.2024
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Bachelor of Science - Business Management
Utica University
Utica, NY05.2025
Skills
- Customer Service
- Detail Oriented
- Leadership Skills
- Communication
- Customer service
- Flexible and adaptable
- Time management
- Teamwork and collaboration
Websites
Timeline
Front End Customer Facing Role
7 Brew Coffee Co.
06.2024 - Current
Owner and photographer
HR Frames Photography
09.2023 - Current
Crew Member
Dunkin’ Donuts
03.2023 - 06.2024
Bachelor of Science - Business Management
Utica University
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