Summary
Work History
Education
Skills
Accomplishments
Personal Information
Other Activities and Hobbies
Character Reference
Declaration
Timeline
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Hannah Melinda Juntilla Sastre

Hannah Melinda Juntilla Sastre

Caloocan City,Metro Manila, Philippines

Summary

Seeking a new career opportunity in a dynamic environment where I can contribute my skills, adapt to fresh challenges, and further enhance my communication abilities. I aim to grow both personally and professionally while adding value to the organization through dedication, adaptability, and continuous learning.

Work History

Customer Service Representative

Concentrix
2F to 4F Bldg L., UP Tech 2, Science & Technology Park, U.P. Campus, Diliman, Quezon City
10 2023 - 02 2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of product and service changes.

Domestic Helper (OFW)

Bawabat Al Mustaqdem Recruitment Office (BMR)
House 106, 4547 JERA4547 Aziz Diyaa, AR Rawdah District, Jeddah, Saudi Arabia
12 2021 - 04 2023
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Maintained a clean, safe, and organized home environment for family members.
  • Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.

Assistant/Cashier

VAR Live PH
Unit 337-342 3rd Level, South Main Mall, Ocean Drive, Mall of Asia, Pasay City
11 2019 - 03 2020
  • Collaborated with fellow employees to address complex transactions or resolve customer issues, promoting teamwork and problem-solving skills.
  • Developed strong multitasking skills by simultaneously managing multiple customers'' requests while maintaining accuracy in cash handling.
  • Expedited long lines during peak hours by swiftly processing transactions, minimizing wait times for customers.
  • Excelled in working under pressure by staying calm and focused during busy periods or dealing with challenging customer interactions.

Sales Associate Intern

Globe Telecom
Plaza 1, Pioneer Highlands Condominium, Mandaluyong City
07 2015 - 08 2016
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Supported visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Enhanced overall customer experience with personalized recommendations based on individual preferences and needs.

Education

College Associate - Hotel and Restaurant Management

Datamex Institute of Computer Technology
03.2015

High School -

Arellano University
04.2012

Grade School -

Niugan Elementary School
2008

Skills

  • Capable of Cooking
  • Capable of Housekeeping
  • Capable of Editing
  • Knowledge in MS Programs: Word, Powerpoint, Adobe Photoshop, Canvas, Website Design, Graphic Design, Video Editing

Accomplishments

  • On-the-Job Training - 350 hours in Housekeeping and Front Office

(Manila Venetian Hotel) 11/2014 - 03/2015

07/13/2015

Globe Telecom

Training & Marketing Professionals Inc.

Plaza 1, Pioneer Highlands Condominium, Mandaluyong City

07/27/2017 - 08/08/2017

Service Crew (Trained in 40 hours)

KFC (MCU Monumento) - Elixer Multi-purpose Cooperative

1400 Asuncion, Morning Breeze Subdiv. Caloocan, Kalakhang Manila

11/21-27/2019

VAR Live (Trained in 1 week)

VRKings Amusement Inc.

Unit 272-274 Level 2, S Maison, Marina Way, MOA Complex, Pasay City

07/14/21 - 10/21/2021

Cleaner (Work and Trained part-time)

FLB Overseas Employment Agency Inc.

Logic House 1811 L.M., Guerrero St. Corner Nakpil, Malate, Manila

Personal Information

  • Date of Birth - September 3, 1996
  • Place of Birth - St. Clare's Medical Center, Makati City
  • Religion - Christian
  • Nationality - Filipino
  • Gender - Female
  • Marital Status - Single
  • Height - 5'3
  • Weight - N/A

Other Activities and Hobbies

  • Wide ranging in reading English biographies, novels, popular science writing, general fiction, manga, manhwa, and webtoon
  • Singing, dancing, listening to music, watching movies, writing stories, painting, and learning languages

Character Reference

Louie G Juntilla Jr

Armorer/Agent

Bangko Sentral ng Pilipinas

+639202779220

Alma A Malenab

Writer/Researcher

House of Dividend

+639297269848

Von Carlo Leobrera

Team Leader/Supervisor

Concentrix

+639171536170

John Patrick Gardon

Team Leader/Supervisor

Concentrix

+639693773728

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge.

Hannah Melinda J. Sastre

Timeline

Grade School -

Niugan Elementary School

High School -

Arellano University

College Associate - Hotel and Restaurant Management

Datamex Institute of Computer Technology

Sales Associate Intern

Globe Telecom
07 2015 - 08 2016

Assistant/Cashier

VAR Live PH
11 2019 - 03 2020

Domestic Helper (OFW)

Bawabat Al Mustaqdem Recruitment Office (BMR)
12 2021 - 04 2023

Customer Service Representative

Concentrix
10 2023 - 02 2026

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Hannah Melinda Juntilla Sastre