Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Michelle Metz

Cedar Falls,IA

Summary

Experienced Emergency Dispatcher with 7 years of service handling confidential information, legal documentation, and multi-system database management. Skilled in submitting criminal charges via Iowa’s eFile system, entering warrants, and updating protective orders in IOWA/NCIC databases. Brings excellent communication, attention to detail, and public service commitment developed through daily coordination with law enforcement, court staff, and the public. Eager to apply strong administrative and customer service skills in support of efficient court operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Part-Time 911 Dispatcher

Hardin County Sheriff’s Office
09.2024 - Current
  • Responsible for Dispatching 3 Law Enforcement Agencies, 11 Fire Departments, 6 Ambulance Services, 3 First-Responder Units, and E-Squad
  • Answer 911 and admin lines to receive as much information as possible so that the appropriate help can be sent to each situation.
  • Responsible for ensuring Officer Safety by relaying all the information I receive and by running the individuals through NCIC to check for warrants and protective orders
  • Clerical Responsibilities included entering Warrants, Emergency Protective Orders, Stolen Vehicles and Articles, and running individuals for officers.
  • Responsible for entering Citations, Warnings, and Warrants into RMS.
  • Work closely with other agencies to relay information or assist with calls.
  • Help train new employees.

Dispatcher

University of Northern Iowa Police Department
11.2023 - Current
  • Answer admin lines to receive as much information as possible to be able to send the appropriate help to each situation
  • Responsible for ensuring Officer Safety by relaying all the information I receive and by running the individuals through IOWA/NCIC to check for warrants and protective orders
  • Entering information into the crime log
  • Monitor alarms and electronic doors- Using Simplex and Lenel
  • Score Clery Cases
  • Send Case Information to the County Attorney
  • Train New Dispatchers

Clerk III

University of Northern Iowa Facilities Management
08.2022 - 12.2023
  • Schedule all Building Hours
  • Run Building Hours and Event request reports weekly and send them to different departments to ensure the needs of every event request, including Custodial Services and HVAC/Lighting, are met.
  • Manage key requests to get keys issued to customers promptly
  • Ensure Campus is Secure by making sure keys are returned when no longer needed and maintaining Electronic Access for Students and Staff, making sure to only give to those who have approval from the specific department for the space they are requesting
  • Help with UNI Motor pool with vehicle reservations and making sure customers’ needs are met for their trips
  • Answer Maintenance calls and Dispatch the correct department to fix the issue in a timely manner

Part-Time 911 Dispatcher

Iowa Falls Police Department
09.2018 - 08.2023
  • Answer 911 and admin lines to receive as much information as possible to be able to send the appropriate help to each situation
  • Responsible for ensuring Officer Safety by relaying all the information I receive and by running the individuals through NCIC to check for warrants and protective orders
  • Clerical Responsibilities included entering warrants, emergency protective orders, stolen vehicles, and articles. I was responsible for taking payment for tickets, impound fees, dog licenses, etc.
  • Work closely with other agencies to relay information or assist with calls.

After School Program Assistant

Iowa Falls Community School District
08.2016 - 04.2018
  • Provide a safe and healthy environment for children after school ages Preschool to Fifth Grade
  • Provide a healthy snack for the children
  • Assist the children with homework, provide activities and games, and read educational books to them.
  • Provide First Aid if a child gets injured
  • Responsible for relaying information to parents
  • Responsible for keeping track of confidential information, which included children’s allergies, parental agreements, or physical and mental disabilities

Education

Associate’s degree - Liberal Arts

Ellsworth Community College
Iowa Falls, IA
05.2019

High School Diploma -

Iowa Falls-Alden High School
Iowa Falls, IA
05.2017

Skills

  • Customer service
  • Data entry using multiple databases (IOWA/NCIC, CAD Systems, Record Management Systems, Spreadsheets and word documents)
  • Decision-making
  • Active listening
  • Attention to detail
  • Multitasking and organization
  • Verbal and written communication
  • Workload Management/Prioritization
  • Training new hires
  • Multitasking while Critical thinking
  • Legal documents and Confidential

Certification

  • 40-Hour Clergy Training- March 2022
  • Certified Dispatch Training Officer-November 2021
  • State of Iowa Notary- August 2018
  • Certified Iowa Emergency Dispatcher through ILEA- May 2018
  • IOWA/NCIC Certification- May 2018
  • CPR Certified- Since August 2016

Timeline

Part-Time 911 Dispatcher

Hardin County Sheriff’s Office
09.2024 - Current

Dispatcher

University of Northern Iowa Police Department
11.2023 - Current

Clerk III

University of Northern Iowa Facilities Management
08.2022 - 12.2023

Part-Time 911 Dispatcher

Iowa Falls Police Department
09.2018 - 08.2023

After School Program Assistant

Iowa Falls Community School District
08.2016 - 04.2018

Associate’s degree - Liberal Arts

Ellsworth Community College

High School Diploma -

Iowa Falls-Alden High School

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