Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Hannah Payne

Maquoketa,IA

Summary

Orderly and committed self starter offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks.

Overview

9
9
years of professional experience

Work History

Swim Instructor

Maquoketa Family YMCA
Maquoketa, IA
10.2022 - Current
  • Provided swimming instruction to individuals and groups of all ages.
  • Organized lesson plans according to the individual needs of students.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Instructed participants on water safety rules and regulations.
  • Ensured that swimmers followed pool rules and regulations at all times.

Administrative Assistant and Receptionist

Maquoketa State Bank
Maquoketa, IA
06.2022 - Current
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Monitored progress on projects assigned by upper management.
  • Managed database systems containing customer contact information.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Shopper - Online Shopping

HyVee Foods
Waterloo, IA
10.2020 - 05.2022
  • Assisted customers in selecting desired merchandise and provided product knowledge.
  • Processed payments and returns accurately and promptly.
  • Ensured compliance with safety protocols while handling large volumes of merchandise.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Stocked shelves with new products and reorganized existing displays as necessary.
  • Tracked inventory levels to ensure adequate stock availability for shoppers.
  • Operated point-of-sale systems efficiently, including cash registers, scanners.
  • Utilized problem solving skills to resolve customer complaints professionally.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Lifeguard Instructor

DeWitt Aquatic Center
DeWitt, IA
06.2019 - 08.2020
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Provided assistance to swimmers of varying skill levels.

Childcare Provider

DeWitt Fitness Center
DeWitt, IA
03.2015 - 03.2020
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.

Education

Business Administration And Management

Upper Iowa University
Fayette, IA
05-2024

Associate of Arts - Business

Hawkeye Community College
Waterloo, IA
05-2022

High School Diploma -

Central Dewitt High School
De Witt, IA
05-2020

Skills

  • Customer Service
  • Strong leadership
  • Microsoft Office Suite
  • Meticulous attention to detail
  • Self-starter
  • Excited to LEARN
  • Technology Advanced

Affiliations

  • Excelled in College level Marketing and Group Presentations.
  • Coordinated office HOOPLA Committee for Planning and Organizing Company Teamwork Activities.
  • All American Student-Athlete for Collegiate Track and Cross Country.
  • Captain for High School Track and Cross Country.

References

References available upon request.

Timeline

Swim Instructor

Maquoketa Family YMCA
10.2022 - Current

Administrative Assistant and Receptionist

Maquoketa State Bank
06.2022 - Current

Shopper - Online Shopping

HyVee Foods
10.2020 - 05.2022

Lifeguard Instructor

DeWitt Aquatic Center
06.2019 - 08.2020

Childcare Provider

DeWitt Fitness Center
03.2015 - 03.2020

Business Administration And Management

Upper Iowa University

Associate of Arts - Business

Hawkeye Community College

High School Diploma -

Central Dewitt High School

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Hannah Payne