Hannia Barragan
Tucson,AZ
Summary
Bilingual Customer Service Agent with a strong focus on resolving customer inquiries in both English and Spanish. Utilizes problem-solving abilities and active listening to enhance customer satisfaction and maintain positive relationships. Committed to collaborating with team members to streamline service processes.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Agent
Afni Call Center
Tucson, AZ
03.2024 - 03.2026
- Assisted customers in English and Spanish with inquiries and service issues.
- Resolved customer complaints efficiently, maintaining positive relationships and ensuring customer satisfaction.
- Provided product information and guidance to enhance customer satisfaction.
- Utilized active listening skills to understand customer needs, identify root causes of problems, provide solutions, and follow up on results.
- Responded promptly to customer requests for product information or quotations.
- Collaborated with team members to streamline service processes and enhance communication.
- Coordinated with other departments to ensure timely and accurate resolution of customer inquiries and issues.
Education
High School Diploma -
Cholla High School
Tucson, AZSkills
- Bilingual Communication
- Customer service
- Customer relations
- Product knowledge
- Conflict resolution
- Data entry
- Multitasking skills
- Team collaboration
- Problem-solving abilities
- Fluent bilingualism
- Call center experience
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Customer Service Agent
Afni Call Center
03.2024 - 03.2026
High School Diploma -
Cholla High School