Hannia Flores
Sunnyvale,CA
Summary
Goal-oriented professional, driven to help clients improve behaviorally and socially by using standardized and creative intervention strategies. Understanding of ABA principles, crisis management skills, and adaptability to various learning environments. Demonstrating a positive impact on children with special needs by improving social skills and reducing problematic behaviors.
Overview
6
6
years of professional experience
Work History
Behavior Interventionist
ICAN intervention Center For Autism Needs
Cupertino, CA
09.2024 - Current
- Tracked data on client performance to measure progress towards established goals.
- Implemented de-escalation techniques when needed to reduce stress levels among students displaying challenging behaviors.
- Consulted with team members regularly regarding any changes made within the current intervention plans.
- Observed client behavior to assess their strengths and weaknesses to develop appropriate strategies for addressing any issues that arise.
Barista
Peets Coffee And Tea
Sunnyvale, CA
05.2021 - 09.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Received and accurately processed customer payments.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Cashier
Chick-fil-A
Sunnyvale, CA
05.2019 - 03.2020
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
Education
Bachelor of Science - Psychology
San Jose State University
San Jose, CA05-2025
Associate of Arts - Psychology
Foothill College
Los Altos, CA06-2023
High School Diploma -
Fremont High School
Sunnyvale06-2019
Skills
- Behavior intervention
- Data tracking
- Crisis management
- Client assessment
- Team collaboration
- Customer service
- Communication skills
- Attention to detail
- Documentation and reporting
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Behavior Interventionist
ICAN intervention Center For Autism Needs
09.2024 - Current
Barista
Peets Coffee And Tea
05.2021 - 09.2024
Cashier
Chick-fil-A
05.2019 - 03.2020
Bachelor of Science - Psychology
San Jose State University
Associate of Arts - Psychology
Foothill College
High School Diploma -
Fremont High School
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