Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Hanniah Nedelka

West Chester,PA

Summary

Adept at workflow optimization and demonstrating exceptional problem-solving skills, I significantly enhanced patient care and efficiency at CVS Pharmacy. My experience includes pioneering a robust tracking system, reducing stock discrepancies, and fostering strong relationships with healthcare providers. My proactive approach and ability to multitask have consistently supported team success and patient satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
07.2023 - Current
  • Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
  • Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Promoted safe medication use by educating patients on potential drug interactions and side effects.

Pharmacy Inventory Specialist

CVS Pharmacy
03.2023 - 07.2023
  • Reduced stock discrepancies by implementing a robust tracking system for medication storage and dispensation.
  • Contributed to a safe pharmacy environment by consistently following established procedures for handling hazardous materials.
  • Participated in continuous improvement efforts, identifying opportunities for enhancing inventory processes and implementing best practices.
  • Improved efficiency in the pharmacy by optimizing storage organization and maintaining an up-to-date database of medication locations.
  • Supported patient care by maintaining adequate stock levels of critical medications, avoiding potential shortages or delays in treatment.

Pharmacy Technician

Coram Specialty Infusion
12.2022 - 03.2023


  • Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
  • Supported pharmacists in conducting comprehensive medication reviews, improving patient safety and therapeutic outcomes.
  • Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.

Pharmacy Technician

CVS Pharmacy
01.2022 - 12.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Healthcare Concierge

CVS Pharmacy, Aetna
11.2019 - 01.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Education

Downingtown West High School
Downingtown, PA
06.2009

Skills

  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Prescription verification
  • HIPAA compliance
  • Problem-solving skills
  • Multitasking Abilities
  • Prioritization and organization

Accomplishments

Certified Immunizer

Certification

Certified pharmacy technician

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
07.2023 - Current

Pharmacy Inventory Specialist

CVS Pharmacy
03.2023 - 07.2023

Pharmacy Technician

Coram Specialty Infusion
12.2022 - 03.2023

Pharmacy Technician

CVS Pharmacy
01.2022 - 12.2022

Healthcare Concierge

CVS Pharmacy, Aetna
11.2019 - 01.2022

Downingtown West High School

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Hanniah Nedelka