Caitlyn Carter
Dry Fork,VA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
1425 South Boston Rd
02.2021 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Restaurant Waitress
Kickback Jack's
140 Crown Dr
08.2019 - 02.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Operated POS systems to cash out customer checks and complete order transactions.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree - Nursing
Averett University
425 South Boston Rd05.2024
High School Diploma -
Chatham High School
Chatham, VA05.2019
Skills
- Workflow Optimization
- Cash Register Operations
- Problem-Solving Skills
- Team Collaboration
- Pharmacy Operations
- Advanced Math Skills
- Assisting Pharmacists
- Patient Confidentiality
- Staff Development
- Dosage Calculation
- Insurance Verification
- Workplace Safety
- Supervising Technicians
- Maintaining Clean Work Areas
- New Hire Onboarding
- Auditing Processes and Procedures
- Pharmacy Records Management
- Recordkeeping Requirements
- Secure Drug Inventory
- Staff Leadership
- Active Listening
- Inventory Optimization
- Serve Customers
- Accurate Money Handling
- Sales Expertise
- Order Supplies
- Sales Techniques
- Social Perceptiveness
Accomplishments
- Processed and filled over 400 prescriptions per day.
- Trained 3 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer, CVS -1 year
- State Certified
- Certified to train
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
02.2021 - Current
Restaurant Waitress
Kickback Jack's
08.2019 - 02.2021
No Degree - Nursing
Averett University
High School Diploma -
Chatham High School