Gia Han Tran
Winter Garden,Florida
Summary
Skilled Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Operating Control Booth with Microsoft Excel and Word knowledge while maintaining safe environment for Co-Workers and Guests. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
7
7
years of professional experience
Work History
IOA Forbidden Journey Attraction Attendant
Universal Orlando
11.2018 - Current
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Monitored guests and enforced rules, maintaining safety for visitors and staff in control booth.
- Enter important information's and hourly counts and report correct information to different department.
- Performed troubleshooting spread sheet documents to keep equipment in optimal working condition.
- Analyzed and understood situation to develop action plan during a downtime or during emergency evacuation.
USF Ollivander Attraction Attendant
Universal Orlando
11.2016 - 11.2018
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Education
Bachelor of Arts - Game Design
University of Central Florida
Orlando, FL03.2022
Associate of Arts - General Studies
Valencia College
Orlando, FL06.2019
Skills
- Ride Operation
- Customer Service
- Safety Guidelines
- Microsoft Software (ex: Excel, Word, etc)
- Programming Languages
- Game Level and Character Design
Timeline
IOA Forbidden Journey Attraction Attendant
Universal Orlando
11.2018 - Current
USF Ollivander Attraction Attendant
Universal Orlando
11.2016 - 11.2018
Bachelor of Arts - Game Design
University of Central Florida
Associate of Arts - General Studies
Valencia College
Similar Profiles
Samaria McKinneySamaria McKinney
QSR at Universal OrlandoQSR at Universal Orlando
Travis BirdsongTravis Birdsong
Assistant General Manager at Universal OrlandoAssistant General Manager at Universal Orlando
Amanda JimenezAmanda Jimenez
Line Cook at Universal OrlandoLine Cook at Universal Orlando
Alex Alonso ToledoAlex Alonso Toledo
Merchandise Associate at Universal OrlandoMerchandise Associate at Universal Orlando
Zachary MooreZachary Moore
Customer Service Representative at Alumni Hall StoresCustomer Service Representative at Alumni Hall Stores