Alex Rodriguez
Ocoee,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Attraction Attendant
Universal Studios
Orlando, Florida
06.2022 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Food and Beverage Associate
Universal Studios
Orlando, FL
10.2021 - 06.2022
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience..
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Residential Cable Technician
Spectrum
Ocoee, Florida
01.2005 - 04.2021
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed preventive maintenance of telecommunications equipment
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications
Operations Coordinator
AMC Movie Theater
Lake Buena Vista, FL
06.1997 - 12.2004
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Upsold additional products and services to customers, increasing revenue.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Education
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Electronic And Computer Programming
San Juan, PRSkills
- Safety Procedures
- Operational Procedures
- Ride Operation
- Customer Service
- Policy Compliance
- Safety Techniques
- POS systems
- Device configuration
- Troubleshooting systems
- Money handling
- Amusement Operations
- Guest Interaction
- Issue Resolution
- Sales Abilities
- Customer Engagement
- Basic Repairs
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Timeline
Attraction Attendant
Universal Studios
06.2022 - Current
Food and Beverage Associate
Universal Studios
10.2021 - 06.2022
Residential Cable Technician
Spectrum
01.2005 - 04.2021
Operations Coordinator
AMC Movie Theater
06.1997 - 12.2004
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Electronic And Computer Programming