Alexander Hatzikoutelis
KISSIMMEE,FL
Summary
Dedicated attraction professional with strong skills in guest safety and satisfaction. Proven ability to enhance visitor experiences through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Attraction Attendant
Universal Orlando Resort
Orlando, FL
04.2025 - Current
- Ensured guest safety by monitoring attractions and enforcing operational guidelines.
- Provided exceptional customer service by assisting guests with inquiries and addressing concerns promptly.
- Collaborated with team members to maintain cleanliness and organization of attraction areas.
- Assisted in welcoming guests to Universal's Epic Universe for their first time.
- Trained in the ride's Controls Booth.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service delivery and satisfaction levels.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Attraction Host
Walt Disney World Resort
Orlando, FL
01.2022 - Current
- Welcomed and engaged guests, enhancing overall visitor experience through friendly interactions.
- Provided accurate information regarding attractions, ensuring guest satisfaction and safety compliance.
- Coordinated crowd management strategies during peak times, optimizing flow and reducing wait times.
- Assisted in training new hosts on operational procedures and customer service standards.
- Monitored ride operations, addressing safety concerns promptly to maintain operational integrity.
- Worked effectively in fast-paced environments.
- Disney Trainer
Recreation Host
Walt Disney World Resort
Orlando, FL
06.2021 - 01.2022
- Welcomed and engaged guests, ensuring positive first impressions and enhancing overall experience.
- Monitored guest safety around pool decks.
- Assisted with any guest-related needs.
Buffet Runner
Delaware North
Atlanta, GA
03.2017 - 10.2019
- Delivered prompt and efficient service to ensure guest satisfaction at buffet stations.
- Coordinated food replenishment to maintain optimal presentation and variety for guests.
- Monitored cleanliness and organization of buffet area, enhancing overall dining experience.
- Assisted kitchen staff with food preparation tasks, ensuring timely service flow during peak hours.
Background Acting
Central Casting
Atlanta, GA
05.2018 - 08.2018
- Troubleshot technical issues impacting gameplay, collaborating with development teams to resolve them quickly and effectively.
- Worked in extreme environments both in front of and behind the camera.
- Was involved closely with some high-status talent.
- Filled in as a stand-in on set for different profession talent.
Education
Bachelor of Arts - Film And Media
Georgia State University
Atlanta, GA06-2023
BBA - Marketing
Georgia State University
Atlanta, GA06-2023
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
Timeline
Attraction Attendant
Universal Orlando Resort
04.2025 - Current
Attraction Host
Walt Disney World Resort
01.2022 - Current
Recreation Host
Walt Disney World Resort
06.2021 - 01.2022
Background Acting
Central Casting
05.2018 - 08.2018
Buffet Runner
Delaware North
03.2017 - 10.2019
Bachelor of Arts - Film And Media
Georgia State University
BBA - Marketing
Georgia State University