Brianna Johnson
Orlando,FL
Summary
Committed in creating exceptional guest experiences with a passion for customer service and well-being. Proficient in effective crowd control and safety management during high traffic periods to effectively create a smooth operation. Ensures utmost guest satisfaction through providing key knowledge of park-wide information in a welcoming and professional manner.
Overview
3
3
years of professional experience
Work History
Attraction Attendant
Universal Orlando
Orlando, FL
05.2025 - Current
- Operated control panels and ride vehicles while maintaining compliance to all safety protocols to ensure safety for guests and staff
- Optimized guest flow during peak periods through efficiently managing large crowds, reducing wait times effectively to maintain guest satisfaction
- Enhancing positive guest feedback by resolving guest inquiries or concerns and providing knowledge on attraction information, disability accommodations, and navigation throughout the park
- Reinforced team collaboration through strong communication and assisting with daily objectives that amplify smoother operations
Attractions Attendant (Comissioning)
Universal Orlando
Orlando, FL
03.2024 - 05.2025
- Collaborated with Team Leaders and Testing Coordinators in the testing of control panels and ride vehicles while actively reporting safety breaches of systems
- Maintained the security of testing site through ensuring all access points are secured and granting entry to personnel with proper authorization in the compound
- Installed beacons, warning signage, and barricades along testing perimeter to reduce injury during construction phase of development
Attraction Attendant
Halloween Horror Nights: Universal Monsters Unmasked
Orlando, FL
09.2023 - 11.2023
- Collaborated with team to ensure proficient operations of the venue by providing guest service while maintaining safety of scare actors and guests
Education
High School Diploma -
American Senior High School
Hialeah, FL06-2021
Skills
- Decision Making
- Attention to detail
- Proactive
- Verbal Communication
- Organization
- Problem Solving
- Collaborative
- Queue Management
- Crowd Control
- Customer Service
- Safety Awareness
Timeline
Attraction Attendant
Universal Orlando
05.2025 - Current
Attractions Attendant (Comissioning)
Universal Orlando
03.2024 - 05.2025
Attraction Attendant
Halloween Horror Nights: Universal Monsters Unmasked
09.2023 - 11.2023
High School Diploma -
American Senior High School