Victor Urdaneta
Winter Park,FL
Summary
Dedicated and dependable professional with a proven track record in customer service, adept at managing high-volume, fast-paced environments. Known for a positive attitude, adaptability, and commitment to quality service, bringing a blend of efficiency, bilingual communication skills, and attention to detail—qualities that make a strong fit for supporting clients and office operations. Quickly learns and handles new tasks, ensuring effective contribution from day one.
Overview
3
3
years of professional experience
Work History
Attraction Attendant
Universal Orlando
10.2023 - Current
- Developed strong organizational and time management skills by effectively managing guest flow and coordinating with team members to ensure smooth operations.
- Balanced multiple tasks efficiently, providing timely service without compromising quality.
- Managed approximately 200+ guests per shift, ensuring adherence to schedules and operational guidelines.
- Played a key role in creating a seamless and organized attraction experience, significantly boosting guest satisfaction and contributing to positive feedback.
Kitchen Staff/Restaurant Waiter
1803 Pizza/Kitchen
05.2022 - 08.2023
- Strengthened multitasking and customer service skills by efficiently managing customer orders, coordinating with kitchen staff, and ensuring a streamlined work environment.
- Adhered to service protocols and maintained a spotless workspace, directly enhancing the dining experience and creating a welcoming atmosphere for guests.
- Managed up to 30 orders during peak hours and typically handled 15 orders while performing other kitchen tasks, upholding high standards of quality and consistency.
Education
Bachelor of Arts - Data Science
University of Central Florida
Orlando, FL12-2026
Associate of Arts - STEM
Valencia College
Orlando, FL05-2024
Skills
- Customer Service: Skilled at building positive relationships with clients, providing efficient assistance, and managing inquiries
- Adaptability: Quick to adjust to new tasks and changing priorities,
ensuring seamless service in fast-paced environments - Computer Proficiency: Knowledgeable in Microsoft Word and scheduling software, with strong typing and data entry skills
- Multitasking: Capable of managing multiple priorities at the same time
- Bilingual Communication: Fluent in both English and Spanish, ideal for diverse customer interactions
Timeline
Attraction Attendant
Universal Orlando
10.2023 - Current
Kitchen Staff/Restaurant Waiter
1803 Pizza/Kitchen
05.2022 - 08.2023
Bachelor of Arts - Data Science
University of Central Florida
Associate of Arts - STEM
Valencia College
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