Overview
Work History
Education
Skills
Languages
Timeline
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Hanny Betancourt

Homestead,FL

Overview

19
19
years of professional experience

Work History

Front Desk

Andy`s Pizzeria
12.2018 - Current
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Front Desk

Nonna Pizzeria
09.2013 - 06.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.

Front Desk

VIDEO O`ADRO
02.2005 - 06.2009
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

High School Diploma -

I.E.S. Felix Muriel
Galicia,Spain
07.2004

Skills

  • Mail Handling
  • Social Perceptiveness
  • I have over 9 year of experience in costumer service
  • Expense Reporting
  • I Have worked as a counter attendant at the same restaurant for the past 5 years
  • Hospitality Service
  • Collecting and processing payment
  • Product Restocking

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Full Professional
GALLEGO
Native or Bilingual

Timeline

Front Desk

Andy`s Pizzeria
12.2018 - Current

Front Desk

Nonna Pizzeria
09.2013 - 06.2018

Front Desk

VIDEO O`ADRO
02.2005 - 06.2009

High School Diploma -

I.E.S. Felix Muriel

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Hanny Betancourt