Hanny Betancourt
Homestead,FL
Overview
19
19
years of professional experience
Work History
Front Desk
Andy`s Pizzeria
Miami, FL
12.2018 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk
Nonna Pizzeria
Miami, FL
09.2013 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Front Desk
VIDEO O`ADRO
GALICIA SPAIN
02.2005 - 06.2009
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
I.E.S. Felix Muriel
Galicia,Spain07.2004
Skills
- Mail Handling
- Social Perceptiveness
- I have over 9 year of experience in costumer service
- Expense Reporting
- I Have worked as a counter attendant at the same restaurant for the past 5 years
- Hospitality Service
- Collecting and processing payment
- Product Restocking
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Full Professional
GALLEGO
Native or Bilingual
Timeline
Front Desk
Andy`s Pizzeria
12.2018 - Current
Front Desk
Nonna Pizzeria
09.2013 - 06.2018
Front Desk
VIDEO O`ADRO
02.2005 - 06.2009
High School Diploma -
I.E.S. Felix Muriel