Word
Hanoke Abebe
Customer Service Agent
Stone Mountain,GA
Summary
Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technician
Kitchen RX LLC
11.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Technician
SmartCare Equipment Solutions
01.2023 - 11.2024
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
Technical Assistant
GARS INC
02.2022 - 12.2022
- Served as point-person for support requests with clients and vendors.
- Liaised with customers, communicating and resolving problems and concerns.
- Researched common technology performance issues to assist with diagnoses.
Retail Sales Associate
T-Mobile
01.2014 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Applied Business - Business
Georgia Perimeter College
Clarkston, United States 05.2001 - 05.2004
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
System troubleshooting
Software
Excel
Power point
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer, Can work in extreme weather, Excellent team player.
Timeline
Technician
Kitchen RX LLC
11.2024 - Current
Technician
SmartCare Equipment Solutions
01.2023 - 11.2024
Technical Assistant
GARS INC
02.2022 - 12.2022
Retail Sales Associate
T-Mobile
01.2014 - 09.2019
Associate of Applied Business - Business
Georgia Perimeter College
05.2001 - 05.2004
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