Hans Deppenschmidt
Summary
Dedicated professional with 23 years at New Jersey Transit, excelling in passenger safety and customer service. Proven ability to manage complex operations, ensuring on-time performance while effectively de-escalating conflicts.
Overview
29
29
years of professional experience
Work History
Conductor
New Jersey Transit
10.2003 - Current
- Conductor with 23 years of service focusing on customer service, passenger safety, and on time performance.
- Qualified on Newark Division, and Hoboken to Newark Broad St.
- Worked a variety of assignments while serving 17.5 years on the extra list, 5 years as a brakeman and 12.5 as a conductor. These included passenger and yard job, flag jobs, stone trains, aqua trains and piloting cranes.
- Owned Morrisville Yard job as a conductor and brakeman
Pest Control Technician
Terminix
04.1997 - 10.2003
Licensed In pest control and termite applications
Managed and sustained route servicing approximately 330 residential and commercial customers.
Responsibilities included scheduling pest and termite control management and revenue collection.
Maintained route while training new hires and providing management support as needed.
Education
Biology
Bucks County Community College
Newtown, PACertificate of Diplomacy - Computer Networking
CHI Institute
Southampton, PA01-2000
Skills
- Ensure safety of crew members and passengers during daily commute
- Provide detailed job briefings with engineer and crew members, highlighting station stops and spotting of the train, speed restrictions, and delays
- Provide customer service and assistance to passengers, including ADA, mobility challenges and other special needs
- Handle passenger issues and de-escalate conflicts in a professional manner
Timeline
Conductor
New Jersey Transit
10.2003 - Current
Pest Control Technician
Terminix
04.1997 - 10.2003
Biology
Bucks County Community College
Certificate of Diplomacy - Computer Networking
CHI Institute