Hans Schmidlin
Dublin,OH
Summary
Results-oriented Collections Leader with over 10 years of experience in managing complex accounts, coaching teams, and enhancing operational efficiency. Expertise in compliance, problem solving, and performance management drives improved recovery outcomes. Committed to fostering high-performing teams and achieving retention goals through effective training and clear documentation.
Overview
12
12
years of professional experience
Work History
Recovery and Retention Specialist
BMW Financial Services
Columbus, OH
02.2025 - Current
- Reviewed delinquent accounts to facilitate recovery actions and track payment statuses.
- Conducted customer outreach to resolve outstanding balances and present repayment options.
- Negotiated payment arrangements aligned with recovery guidelines to optimize account resolutions.
- Processed payments and verified account adjustments.
- Documented customer interactions for compliance and follow-up review.
- Account records and case notes stayed current in recovery systems.
Team Manager - Collections
BMW Financial Services
Columbus, Ohio
05.2020 - 02.2025
- - Managed daily team operations, including shift scheduling, task assignment, attendance tracking, and time-off approvals.
- - Led a diverse team of up to 12 members and supported collaborative, high-performance culture.
- - Developed training modules to enhance team skills and optimize collection methods.
- - Conducted training sessions for staff on system documentation and workflow updates. on system documentation and workflow updates.
- - Provided guidance, coaching, and mentoring to team members to support growth and development.
- - Completed regular employee performance reviews and shared constructive feedback and improvement plans.
- - Monitored team performance and provided feedback to guide progress toward goals and address improvement areas.
- - Analyzed performance metrics to identify trends and opportunities for process improvement.
- - Led open discussions to keep team goals aligned with organizational priorities.
- - Supported a collaborative environment that improved team morale and communication efficiency.
- - Guided team through complex cases to drive resolution and protect client relationships.
- - Collaborated with compliance teams to ensure adherence to BMW Financial Services procedures. on BMW Financial Services procedures.
- - Followed company policies, procedures, regulations, and laws while supporting an ethical workplace culture.
- - Worked with managers across the organization to identify best practices for use across all levels.
- - Reviewed candidate resumes, scheduled interviews, and interviewed prospective hires.
- Enhanced processes to increase efficiency and reduce costs.
- - Interviewed prospective employees and shared hiring recommendations with HR.
Various Roles
BMW Financial Services
Columbus, Ohio
08.2014 - 05.2020
- Customer Relations Specialist
- IQS Specialist (Backup)
- BMW Genius Specialist
- Inbound Collections Specialist
- Midrange Collections Specialist
- Senior Collections Specialist
Education
Bachelor of Arts - Geology
Miami University
Oxford, OH08-2002
Skills
- Account recovery
- Payment processing
- Collections systems
- Delinquency analysis
- Collections strategy
- Compliance documentation
- Customer retention
- Process improvement
- Team leadership
- Coaching staff
- Employee management
- Performance assessment
- Facilitating team discussions
- Decision making
- Problem solving
- Employee evaluations
- Leadership
Timeline
Recovery and Retention Specialist
BMW Financial Services
02.2025 - Current
Team Manager - Collections
BMW Financial Services
05.2020 - 02.2025
Various Roles
BMW Financial Services
08.2014 - 05.2020
Bachelor of Arts - Geology
Miami University