Steven Pytel
Sanford,FL
Summary
Determined Recovery Agent handling inbound and outbound calls pertaining to the settlement of debts. Responsible and reliable with a professional and friendly telephone demeanor. Successful at effectively negotiating payment arrangements so that both parties are satisfied. Sound knowledge of FDCPA laws.
Resourceful Recovery Agent known for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and customer service, which facilitates successful recovery operations. Excel in communication, empathy, and problem-solving to navigate challenging situations effectively. Committed to maintaining professionalism and integrity in sensitive environments.
Overview
31
31
years of professional experience
1986
1986
years of post-secondary education
1
1
Certification
Work History
Recovery agent
Associated investigators
Sanford, Florida
01.1995 - Current
- Conducted field visits to locate and recover delinquent accounts.
- Communicated with clients regarding payment arrangements and account status.
- Collaborated with legal teams to manage repossession processes effectively.
- Phone- and computer-friendly.
- Trained new agents on recovery protocols and best practices.
- Provided customer service support by responding promptly to inquiries from clients regarding their accounts.
- Conducted skip tracing activities to locate debtors who had moved or changed contact information.
- Developed relationships with clients to facilitate smoother recovery processes.
- Communicated effectively with customers via phone, email, mail, or other methods.
Education
Lake Mary High School
Lake Mary, FLSkills
- Account recovery
- Skip tracing
- Repossession management
- FDCPA compliance
- Legal compliance
- Client communication
- Time management
- Problem solving
- Effective communication
- Asset recovery
- Proficient with RDN and ClearPlan
Languages
English
Professional
Certification
- Florida recovery agent license.
- Certified asset recovery specialist.
Timeline
Recovery agent
Associated investigators
01.1995 - Current
Lake Mary High School
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