KARINA GARCIA
Regions Bank
Salt Lake City,UT
9
years of professional experience
2
Languages
Results-driven Customer Service Supervisor and Human Resources Specialist with expertise in sales management, recruitment, and office administration. Delivered exceptional employee relations and strategic planning through effective communication and multitasking capabilities. Achieved recovery targets by managing defaulted accounts and negotiating settlements, emphasizing collaboration and adaptability in dynamic environments.
Work History
Recovery Agent
1 Year 4 Months- Developed and implemented strategies to improve recovery rates and reduce delinquency levels.
- Managed collection processes to recover outstanding debts, ensuring compliance with regulatory standards.
- Analyzed account data to identify trends and optimize recovery efforts effectively.
- Trained and mentored junior team members on best practices for debt recovery techniques.
Customer Service Associate
2 Years 2 Months- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported customer service goals and strengthened customer relations through friendly, knowledgeable communication.
- Delivered outstanding service to new and long-standing customers by addressing concerns and providing tailored solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Built positive rapport with customers, managers, and team members to foster a collaborative and effective work environment.
Human Resources Specialist
4 Years 9 Months- Planned and conducted new employee onboarding.
- Completed onboarding and new hire orientation for employees.
- Guided employees through benefits enrollment process, addressing questions to ensure understanding.
- Scheduled training events and informed participants of details.
- Developed and implemented strategies for performance evaluations, corrective actions, and disciplinary measures.
- Strategized long-term business needs by driving employee feedback for process improvements.
- Coordinated company-wide events to enhance employee engagement and satisfaction.
Education
High School Diploma
Skills
Inbound and Outbound Calling
Customer Support
Payment Arrangements
Account Recovery
Bilingual communication
Handling Escalations
Problem Resolution
Advanced problem solving
Client needs analysis
Data Confidentiality
Policy Enforcement
Oral communication
Client assessment
Talent Development
MS Office proficiency
Communication skills
Bilingual Spanish and English
Escalation management
Complex problem solving
Decision analysis
Task prioritization
Telephone communication
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Offering time and support to shelters for the homeless
women
and animals.
Timeline
Recovery Agent
Regions Bank
04.2025 - 08.2026Read More
Customer Service Associate
Complete Recovery Group
01.2020 - 03.2022Read More
Human Resources Specialist
Cascade Windows
04.2017 - 01.2022Read More
East High School
High School Diploma
Read More