India Lett-Mason
Trotwood,OH
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Collections Agent
Synchrony
Kettering, Ohio
10.2023 - 12.2023
- Managed inbound and outbound calls for customer account inquiries.
- Resolved payment disputes through effective communication and negotiation skills.
- Utilized collections software to track and manage customer accounts efficiently.
- Remote Work
Supervisor
Victoria Secret
Dayton, OH
01.2020 - 12.2022
- Supervised daily operations and ensured team adherence to safety protocols.
- Coordinated staff schedules and managed shift assignments for optimal workflow.
- Trained new employees on operational procedures and equipment usage.
- Conducted regular performance evaluations and provided constructive feedback.
- Implemented process improvements to enhance efficiency of team operations.
- Communicated effectively with upper management regarding team performance updates.
CareSource
Member Services
Dayton, OH
01.2022 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Remote Work
Customer Service Representative
Victoria Secret
Dayton, OH
10.2018 - 01.2020
- Processed transactions accurately using point-of-sale systems and maintained cash handling procedures.
- Resolved customer complaints efficiently, maintaining brand reputation and customer satisfaction.
- Handled returns and exchanges professionally while adhering to company policies and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Walmart
Dayton, OH
06.2017 - 06.2019
- Processed customer transactions efficiently at fast-paced retail environment.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and merchandise displays.
Education
David H. Ponitz Career Technology Center
Dayton, OHSkills
- Collections software
- Payment negotiation
- Customer account management
- Dispute resolution
- Inbound outbound calling
- Process improvement
- Conflict resolution
- Customer service
Timeline
Collections Agent
Synchrony
10.2023 - 12.2023
CareSource
Member Services
01.2022 - 11.2022
Supervisor
Victoria Secret
01.2020 - 12.2022
Customer Service Representative
Victoria Secret
10.2018 - 01.2020
Cashier
Walmart
06.2017 - 06.2019
David H. Ponitz Career Technology Center