Christie Cunningham
Houston,TX
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
Work History
Collections Agent
Iqor Holdings
Houston, Tx
03.2020 - Current
- Managed inbound and outbound calls for debt collection efforts.
- Developed payment plans for clients to facilitate timely payments.
- Negotiated settlements with customers to resolve outstanding debts.
- Documented interactions and account updates in company systems.
- Educated clients on their payment options and company policies.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Team Leader
Jack in the Box
Huntsville, Tx
11.2014 - 08.2019
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food preparation and customer service standards.
- Scheduled staff shifts to maintain optimal coverage and operational flow.
- Implemented health and safety protocols to ensure compliance in the kitchen.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Certified Nursing Assistant
Avalon Place
Trinity, Texas
03.2013 - 11.2014
- Assisted residents with daily living activities including bathing and grooming.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident living spaces.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Deli clerk
Brookshire Brothers Grocery
Trinity, Tx
08.2013 - 03.2014
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of the deli counter and equipment.
- Assisted customers in selecting products, providing recommendations when needed.
- Managed inventory levels, ensuring fresh stock and proper rotation of products.
- Operated deli equipment safely, including slicers and scales for accurate measurements.
- Followed food safety guidelines for handling and storing perishable items.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Customer Service Lead
Valero Corner Store
Riverside, Tx
08.2009 - 08.2013
- Supervised daily operations and ensured smooth customer service experiences.
- Trained and mentored new staff on customer interaction standards.
- Resolved customer complaints promptly and maintained high satisfaction levels.
- Managed inventory levels, ensuring product availability for customers.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Associate Cashier
Rudys
Trinity, Tx
07.2007 - 08.2009
- Assisted customers with product inquiries and provided recommendations.
- Operated cash register and processed payments efficiently.
- Maintained cleanliness and organization of the checkout area.
- Educated customers about promotions and loyalty programs available at Rudys.
- Monitored inventory levels and restocked shelves as needed.
- Trained new cashiers on company policies and customer service standards.
- Handled cash accurately during each shift.
- Processed payments using cash registers and credit card machines.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
Customer Service Cashier
Alco
Trinity, Texas
03.2006 - 07.2007
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of the checkout area for efficiency.
- Handled cash management tasks, including balancing registers at shift end.
- Assisted in restocking shelves to maintain inventory levels and availability.
- Educated customers on store promotions and loyalty programs effectively.
- Greeted customers and provided friendly customer service.
Education
Trinity High-school
Trinity , TxSkills
- Debt negotiation
- Payment processing
- Account management
- Payment planning
- Collections software
- Compliance adherence
- Conflict resolution
- Time management
- Team leadership
- Effective communication
- Data entry accuracy
Timeline
Collections Agent
Iqor Holdings
03.2020 - Current
Team Leader
Jack in the Box
11.2014 - 08.2019
Deli clerk
Brookshire Brothers Grocery
08.2013 - 03.2014
Certified Nursing Assistant
Avalon Place
03.2013 - 11.2014
Customer Service Lead
Valero Corner Store
08.2009 - 08.2013
Customer Service Associate Cashier
Rudys
07.2007 - 08.2009
Customer Service Cashier
Alco
03.2006 - 07.2007
Trinity High-school