Erica Andrews
TSI Logistics
Baytown,TX
3
years of professional experience
Results-driven Collections Agent with a strong focus on payment arrangement and account management. Proven ability to resolve outstanding balances through effective communication and negotiation.
Work History
Collections Agent
6 Months- Communicated effectively with clients to negotiate payment plans and settlements.
- Managed customer accounts to ensure timely payment and resolve outstanding balances.
- Utilized collection software to track account statuses and document interactions.
- Provided support in maintaining compliance with collection regulations and company policies.
Customer Service Representative
2 Years 4 Months- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and returns accurately to ensure customer satisfaction.
- Utilized CRM systems to track customer interactions and improve service delivery.
- Collaborated with team members to enhance workflow efficiency and service quality.
Education
High School Diploma
No Degree - Business Administration
Skills
Payment negotiation
Payment arrangement
Debt negotiation
Credit adjustments
Debt management
Debt negotiation
Debt recovery
Account oversight
Timeline
Collections Agent
TSI Logistics
02.2026 - CurrentRead More
Customer Service Representative
FH CANN
04.2023 - 08.2025Read More
Houston Community College
No Degree from Business Administration
Read More
Gateway High School
High School Diploma
Read More