Lena Beaman
Teleperformance USA
Toledo,OH
12
years of professional experience
Results-driven collections agent with expertise in payment arrangement and debt negotiation. Proven ability to enhance customer satisfaction through effective communication and dispute resolution.
Work History
Collections Agent
1 Month- Managed inbound and outbound calls to negotiate payment arrangements with customers.
- Resolved customer inquiries and disputes effectively to enhance satisfaction.
- Utilized collection software to track payments and manage accounts efficiently.
- Documented account updates accurately in company systems for record-keeping.
- Maintained up-to-date knowledge of industry regulations affecting collections processes.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Behavioral Health Specialist
9 Months- Conducted behavioral assessments to identify client needs and monitor progress.
- Documented patient interactions accurately, ensuring compliance with organizational policies and regulations.
- Educated clients on coping strategies and resources to improve mental health resilience.
- Maintained up-to-date knowledge of best practices in behavioral health care through ongoing training and workshops.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Used software to document patient information, progress notes, and treatment plans.
- Created progress reports, assessments and charting within required timeframes.
Patient Care Technician
7 Years 9 Months- Provided direct patient care, including monitoring vitals and assisting with daily activities.
- Administered prescribed treatments and medications under supervision of nursing staff.
- Educated patients on treatment plans, fostering understanding and compliance.
- Maintained accurate patient records and documentation in electronic health systems.
- Trained new staff on patient care protocols and safety procedures to ensure quality standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Collected and documented patient information to aid in accurate medical record keeping.
Commercial Sales Manager
2 Years 9 Months- Analyzed market trends and customer needs to identify new business opportunities.
- Implemented promotional campaigns that increased product visibility and sales volume.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in a professional and constructive a way.
- Motivated team to meet and exceed sales goals.
- Mentored new team members on company processes and best practices, bolstering their ability to contribute effectively within a short time frame.
- Collaborated with local companies to meet diverse customer needs for [Type] products.
- Organized and participated in trade shows and networking events to promote company products and services, generating valuable leads for potential business deals.
Education
GED
Skills
Payment negotiation
Payment solutions
Collections processing
Delinquent account management
Payment processing
Regulatory compliance
Billing and collections practices
Account management
Timeline
Collections Agent
Teleperformance USA
07.2026 - CurrentRead More
Behavioral Health Specialist
Quality Moments LLC
08.2025 - 05.2026Read More
Patient Care Technician
DaVita
10.2017 - 07.2025Read More
Commercial Sales Manager
AutoZone
01.2015 - 10.2017Read More
Bedford Adult Education
GED
Read More