Ronisha Jackson
ATLANTA,GA
Summary
Collections Agent experienced in negotiating resolutions and managing high-volume accounts. Achieved full balance collections and established payment arrangements through effective communication and negotiation skills. Focused on building rapport with customers and ensuring compliance with collection policies while maintaining accurate documentation.
Overview
5
5
years of professional experience
Work History
Collections Agent
Express
ATLANTA
03.2024 - 09.2026
- Facilitated discussions with clients to secure full payment of outstanding balances.
- Arranged payment plans with customers through calm, professional communication to enhance payment compliance.
- Processed payments and applied to customer balances.
- Established rapport with customers to facilitate fair resolutions to their concerns.
- Reviewed account histories to identify payment status and billing issues.
- Maintained high volume of calls and met the demands of a busy and productive group.
- Documented collection calls and account notes in customer management systems.
- Followed collection policies and compliance guidelines during customer outreach.
Independent Contractor
Medical Couriers
ATLANTA
05.2021 - 11.2025
- Delivered packages to customers' doorsteps and business offices.
- Executed timely deliveries by selecting optimal routes, enhancing delivery reliability.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered packages to customers' doorsteps and business offices.
- Confirmed pickup and dropoff specifics with offices and clinics to maintain precision.
- Confirmed pickup and dropoff details with clinics, labs, and offices to maintain accuracy.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Inspected vehicle condition and reported maintenance issues promptly.
Team Lead
LogistiCare
10.2021 - 09.2023
- Trained new team members on company procedures and safety requirements to ensure compliance and operational readiness.
- Monitored call queues and assigned workload across scheduling staff.
- Modeled excellence, professionalism, and adherence to company values for the team.
- Coached team members in the techniques necessary to complete job tasks.
- Coached team members in the techniques necessary to complete job tasks.
- Monitored call queues and assigned workload to scheduling staff to optimize team efficiency and service delivery.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Associate of Arts - General Studies
Oakland Community College
Bloomfield Hills, MISkills
- Collections management
- Payment processing
- Payment negotiation
- Account resolution
- Payment processing
- Account management
- Account assessment
- Regulatory adherence
- Debt recovery
Accomplishments
Training Agent
Top sells collector
HIPPA Certification
BBP Certified
Twic Card
Timeline
Collections Agent
Express
03.2024 - 09.2026
Team Lead
LogistiCare
10.2021 - 09.2023
Independent Contractor
Medical Couriers
05.2021 - 11.2025
Associate of Arts - General Studies
Oakland Community College