Lisa Roberts
Avenues of Counseling Mediation
Lakewood,OH
36
years of professional experience
Dependable professional with over thirty years of experience in the Administrative and Customer Service fields. Diversified skill sets covering Administrative Support, Client Relations, Accounting, Sales, and Reception. Effective communicator with excellent interpersonal, phone, and digital communication skills. Enthusiastic team player with good problem solving skills.
Work History
Collections Agent
10 Years 10 Months- Managed high-volume collections through effective communication and negotiation techniques.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reception duties.
Customer Service Representative
13 Years 11 Months- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Office Manager
6 Years 6 Months- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed scheduling for staff and service appointments, optimizing resource allocation.
- Developed and implemented administrative procedures, improving operational consistency.
- Oversaw inventory management, ensuring timely procurement of necessary supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma
Skills
Payment processing
Collections management
Account management
Customer service
Reception
Payroll
Timeline
Collections Agent
Avenues of Counseling Mediation
09.2015 - 07.2026Read More
Customer Service Representative
Multilink, Inc.
06.1997 - 05.2011Read More
Office Manager
Progressive Collision Center
08.1990 - 02.1997Read More
Elyria High School
High School Diploma
Read More