Mary Neel
Avinger,TX
Summary
Quick to build relationships with clients to earn trust, in order to meet their needs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Collections Agent
Atlas Credit
Longview, TX
01.2026 - Current
- Led collections efforts, ensuring timely resolution of outstanding accounts.
- Developed and implemented strategic communication strategies to enhance customer engagement.
- Utilized CRM systems to track account status and manage follow-up actions effectively.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
CSP
HR Block
Longview, TX
01.2026 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Loan Officer
Action Finance
Gilmer, Texas
02.2021 - 07.2025
- Built strong relationships with customers by providing exceptional service throughout the entire loan process.
- Analyzed credit reports and other documents necessary for loan processing.
- Analyzed customer accounts for delinquency trends and developed solutions to address them.
- Processed loan applications, reviewed credit reports, and made loan decisions.
Manager
Cash Store
Gilmer, Texas
10.2018 - 01.2021
- Reviewed loan agreements to verify completeness and accuracy.
- Built strong relationships with customers by providing exceptional service throughout the entire loan process.
- Processed loan applications in accordance with applicable laws and procedures.
Education
Accounting
Kaplan University
OnlineAccounting Specialist
Oklahoma College of Business and Technology
Tulsa, OklahomaHigh School Diploma - undefined
McKinley High School
Canton, OhioSkills
- Loan origination
- Relationship building and management
- Documentation review
- Active listening and learning
- Client relations
- Friendly
- Decision-making
- Collections management
- Cash handling
- Customer service
- Creditworthiness determination
- Customer service-focused
Timeline
Collections Agent
Atlas Credit
01.2026 - Current
CSP
HR Block
01.2026 - 04.2026
Loan Officer
Action Finance
02.2021 - 07.2025
Manager
Cash Store
10.2018 - 01.2021
Accounting Specialist
Oklahoma College of Business and Technology
High School Diploma - undefined
McKinley High School
Accounting
Kaplan University