Hanse Bidon
Miami,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Acting Chief of Ambulatory Care & Processing (Health Administration Service/ HAS) (GS11-7)
Miami VA Healthcare System
06.2025 - Current
- Provide executive oversight of Ambulatory Care & Processing Administrative operations, ensuring efficient clinical flow, access to care, and compliance with organizational policies and federal regulations.
- Supervise and lead a multidisciplinary team including supervisors, Advanced Medical Support Assistants (AMSA’s), and Medical Support Assistants (MAS’s), ensuring high performance accountability.
- Direct scheduling operations for multiple specialty and primary care clinics, improving patient access and reducing scheduling errors through standardized procedures and training.
- Collaborate with clinical leadership, service chiefs, and executive management to address operational challenges, improve patient experience, and enhance clinic productivity.
- Oversee consult management, return to clinic orders (RTC) process, and post-discharge follow-up scheduling to ensure timely patient care coordination.
- Monitor performance metrics, workload reports, and assess measures to identify trends and implement corrective actions.
- Ensure Staff adherence to VA policies, patient privacy regulations, and the organizational Code of Conduct.
- Lead process improvement initiatives to streamline clinic operations and enhance service delivery to veterans.
Assistant Chief of Ambulatory Care & processing (Health Administration Service/ HAS) (GS11-7)
Miami VA Healthcare System
04.2023 - Current
- Assist in the executive oversight of the ambulatory care administrative operations supporting multiple outpatient clinics.
- Provide leadership and supervision to Medical Support Assistant (MSA), Advanced MSA’s, and supervisory staff responsible for scheduling, patient processing.
- Ensure compliance with VA policies related to access to care, appointment management, and patient eligibility verification.
- Monitor clinic performance metrics, including consult management, patient eligibility verification, and Return-to-Clinic (RTC’s) timelines, and patient access indicators.
- Coordinate with clinical leadership, service chiefs, and program managers to improve operational efficiency and patient flow.
- Support strategic planning and implementation of initiatives to improve veteran access to ambulatory services.
- Address operational challenges related to staffing, scheduling errors, and clinic workflows to enhance service delivery.
- Lead process improvement initiatives to reduce appointment backlogs, improve consult completion rates, and enhance patient satisfaction.
- Serve as liaison between administrative services and clinical teams to ensure coordinated care.
- Provide guidance and mentorship to supervisory staff to strengthen workforce performance and accountability.
Medical Administration Specialist/Trainer
Miami VA Healthcare System
02.2021 - 04.2023
- I serve as the Staff Trainer in Health Administration Service I was responsible for designing, delivering, and evaluating training programs to enhance staff performance, ensure regulatory compliance, and improve the quality-of-care services provided to veterans. Supports both new hire onboarding and continuing education for the staff.
Medical Administration Specialist/AOD
Miami VA Healthcare System
07.2017 - 02.2021
- I serve as the Medical Center Director on an irregular basis and supervise the Medical Center’s administrative functions. I advise the professional staff on administrative issues that arise, affecting the delivery of health care provided to the veterans.
Education
Associate of Science - Health Administration
University of Phoenix
Tempe, AZ05-2013
Skills
- Exceptional troubleshooter
- Exceptional Customer Service
- Data Collecting
- Employee Trainer/training
- Meet Deadlines
- Audit for QM compliance
Accomplishments
- Improved primary care wait times, reducing wait times to less than 15 days for new patients
- Promoted Collaboration between administrative and clinical leadership to address access barriers and improve clinic utilization
- Outstanding Performance Award 2020, 2021,2022, 2024, 2026
- Individual Cash Award 2020, 2026
- Individual Time off Award
- VISN 8 Lean Forward Certificate/ Telephone System Redesign
- HAS Emergency Contingency Planning Committee
- Enrolled in the VISN Outward Mindset Training 2021
- Lean Sigma Yellow Belt
Timeline
Acting Chief of Ambulatory Care & Processing (Health Administration Service/ HAS) (GS11-7)
Miami VA Healthcare System
06.2025 - Current
Assistant Chief of Ambulatory Care & processing (Health Administration Service/ HAS) (GS11-7)
Miami VA Healthcare System
04.2023 - Current
Medical Administration Specialist/Trainer
Miami VA Healthcare System
02.2021 - 04.2023
Medical Administration Specialist/AOD
Miami VA Healthcare System
07.2017 - 02.2021
Associate of Science - Health Administration
University of Phoenix