Hansel Dominguez
NEWARK,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
Micrologic Associates
02.2023 - 03.2024
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Assisted clients with customized software solutions tailored to their specific business needs.
- Optimized system performance by conducting routine bls maintenance checks, applying patches, and updating configurations as needed.
- Set up SQL database on cloud servers to store client data for query analysis.
- Reduced downtime for clients through efficient troubleshooting and repair of cable issues.
Automotive Technician
Hudson Toyota
08.2022 - 02.2023
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Increased repeat business by delivering exceptional customer service and building relationships with clients.
Stock Associate
Zara
03.2021 - 08.2022
- Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Coordinated with management on implementing new strategies aimed at improving overall stockroom performance and accuracy.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Education
Automotive Technician -
Universal Technical Institute
Bloomfield, NJ06.2022
High School Diploma -
Belleville High School
Belleville, NJ05.2019
Skills
- Application installations
- Hardware Installation
- Peripheral Repair
- Help Desk Operations
- Software configuration
- Desktop Technical Support
- Network Troubleshooting
- Wiring Diagram Analysis
- Circuit Troubleshooting
- Parts Replacement
- Heavy Lifting
- Electrical experience
Certification
Certified Automotive Technician
Timeline
IT Technician
Micrologic Associates
02.2023 - 03.2024
Automotive Technician
Hudson Toyota
08.2022 - 02.2023
Stock Associate
Zara
03.2021 - 08.2022
Automotive Technician -
Universal Technical Institute
High School Diploma -
Belleville High School
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